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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent for an overnight stay I had a late check-in and the gentleman at the front desk was friendly. As I am traveling around the country, I also needed to use the laundry facilities. Only 1 of the 4 washers was working. The third floor had an odd musty odor. I could not figure out if it was something that was sprayed onto the carpet for CoVID sanitation or just some kind of odd deodorizer. Overall, it was comfortable for an overnight stay.
Great customer service!!!!!!! When me and my husband arrived at 3pm for check in the representative Danny said it will be a wait. So while all the other customers went to their cars and sat outside we stayed in the lobby. Then another rep “Archie” came out and brought me a chair. They saw our bags and asked if we would need dishes we told them we have our own because it’s our Anniversary and I will be cooking. Both Danny and Archie gave us congratulations. Then they said rather than have us wait, they upgraded our room from ... read more
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Danny and Archies, and we'll be sure to share your compliments with them. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
Though it mentiones in booking form and internet they served no breakfast and I am asking for refund for this.
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Fine for a quick stay The best part of the hotel was it was gated check in was easy and fast the room was clean but carpet was stained hallways smelled funny but the room smelled fine
Good value for the money. No issues during my stay.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our affordable price. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,092 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.