This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - Airport
- Hotels
- Oklahoma City, OK
About this business
Extended Stay America Hotel Oklahoma City - Airport is located at 4820 W Reno Ave, Oklahoma City, OK. This business specializes in Hotels & Motels and Other Lodging.
Location details
4820 W Reno Ave, Oklahoma City, OK, 73127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I should have known better Well, I've stayed in better, for sure. I can't say this is the worst road-trip hotel I've chosen, but it was close. It's not very clean, and it's definitely a worn-out facility. It looks far better from the outside than it does on the inside. The common areas are filthy. The linens/bed coverings were old, worn, and had random stains. It smelled of being a smoking room at some point in time. While I knew it was an "extended stay" facility, it had a "rental" feel to it, as in, people who had been evi... read more
Business response:
Thank you so much for reviewing our Hotel. We strive to have a clean, quiet and safe place for you to stay. I apologize for your experience. Please give us another try at one of our 600 hotels. We do appreciate your feedback.
Cheap, but not worth it. Bed was dirty, toilet didn’t flush properly, hallways had trash in them. The kitchen had no dishes, and the desk said none were available. Staff was friendly and did attempt to handle the issues in my room. The hotel was quite loud, people in their rooms and in the hallways making excessive noise. Price for the room was good, but I’d pay more to stay somewhere a bit nicer and cleaner.
Business response:
Thank you for posting a review of our hotel. I apologize that your stay with us did not meet your expectations. We strive to provide a clean, safe, quiet, and working hotel. We will do additional training with our staff to address your issues. Thank you for your time and we hope that you will give Extended Stay America another chance. You might be pleasantly surprised. Happy Holiday
Business response:
Melissa, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Natasha, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
They had a little trouble with the pricing because it was with hotels.com. It said that the room came with dishes and cookware, but we had to ask for them and took them forever to get them to us
Business response:
Tracy, thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
They put EXTEND in your stay.😉😊 It was great. I had room that was conveniently located by an entry way and guest clerk immediately provided me with the appropriate supplies and utensils right at check-in. I was very pleased with this location. And the manager was nice and helpful when I chose to "Extend" my stay. 😁
Business response:
Brandon, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management
Bathroom was filthy. Made me doubt the cleanliness of rest of room. He explained that the floor of shower and floor looked dirty but was just needing remodeled but the shower had huge clump of hair in drain. Nasty.
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are ... read more
Frequently asked questions about Extended Stay America - Oklahoma City - Airport
How is Extended Stay America - Oklahoma City - Airport rated?
Extended Stay America - Oklahoma City - Airport has a 4.3 star rating with 1,003 reviews.
When is Extended Stay America - Oklahoma City - Airport open?
Extended Stay America - Oklahoma City - Airport is open now. It will close tomorrow at 12:00 a.m.