Extended Stay America - Oklahoma City - NW Expy.

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Palama, thank you for choosing our hotel. We are so sorry you didn't have a restful night's sleep due to the other guest of the property. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to resolve the issue or move you to another room. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. We can appreciate that you were hoping for a more up-to-date experience. We hope the other aspects of your stay made up for this and that you will come back to see us again on your next visit to this city. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear tonya, thank you for being our guest at Extended Stay America. We are pleased you enjoyed your stay, but we regret we missed meeting some of your expectations. Your feedback is also discussed with our front desk staff to ensure we are more diligent with our guest's requests. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management