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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing start Checked in and got to my room and it was it was dirty and not ready. Had to go back to reception to get a new room. Got another room.
Business response:
Veronica, thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room, but we are glad to know our staff resolved the problem to your satisfaction. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their efforts going forward. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management
disappointing Breakfast consisted of coffee granola bars and instabt oatmeal, nothing else. There was a tooth brush and vaseline left in the bathroom when we arrived. We were also told the room we reserved was not available and they had no rooms when we tried to check in.
Business response:
Thank you for sharing your review with us. We sincerely apologize for not being able to accommodate you in the room you reserved and regret the inconvenience it caused. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We also would like to apologize for the cleanliness issue in your room. Your concern is shared with our housekeeping team to be more diligent mocing forward. Also, the feedback about the breakfast specifics will help our Bra... read more
Received call from the property saying it was overbooked and tried to get me into another one of their properties in another part of OKC. It wasn't until I got mad and called Expedia that they finally said I did have a room after all. And almost no toilet paper in the bathroom-I had to go down to the very friendly front desk person who gladly gave me another roll. The "breakfast" was only coffee, hot water to make instant oatmeal and snack bars.
Business response:
Thank you for being our guest. We apologize for the difficulties you faced and for your disappointment with our breakfast offerings. We will follow up on your concerns to ensure we are well poised to serve our future guests. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to host you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,826 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.