Extended Stay America - Oklahoma City - NW Expy.

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Steve, thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that you enjoyed our ideal location. It was a pleasure having you as our guest and cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Timothy, thank you for your review. We sincerely apologize for the difficulties you encountered regarding our grab-and-go breakfast service. We are sorry for your disappointment and appreciate your patience. We regret, we failed to live up to your expectations and our own standards. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the team in an effort to deliver better service. Sincerely, Hotel Management 

Business response:

Veronica, thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room, but we are glad to know our staff resolved the problem to your satisfaction. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their efforts going forward. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management