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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mucho racismo por parte de una mujer empleada del hotel. La habitación muy sucia
Business response:
Dear Yadira, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Was unable to stay was completely inconvenient
Business response:
Dear Jeramy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
There was a homeless man sleeping on the hallways floor. Guys looking in cars in the parking lot. Ended up leaving and staying elsewhere
Business response:
Dear Wyatt, Thank you for reviewing our hotel. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals in our hotel. We will address these appropriately and are very grateful for your patience. Thank you for sharing your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management
avoid Front desk was nice, but overall smell was disgusting, run down, very urban ghetto feel. The door getting in to my room i had to push open, then no phone to call front desk, no coffee pot, the burners on the stove were broken or didn't work.....I felt very unsafe, and would never go back. I only stayed one night, still waiting on my refund for my original weeks stay......
Business response:
Dear Paul, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The manager at your 2720 location is horrible.. she's rude her customer service is rude she's not approachable she argues with you and she makes she made me feel like s***.. she kept repeating s*** over and over like I was a kid it was the worst experience ever because of her.. short hair African American lady 67 years old badass attitude
Business response:
Dear Rockell, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Room smelled terrible. The bed sheets had hair in it and dirt. The windows did not lock and the screens were gone.
Business response:
Dear Mykayla, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
always had good luck with extended stay, (not this time) this property was probably nice 30 years ago. should be closed down. the only positive, target next door, and close to everything.
Business response:
Dear Miguel, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.