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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are not as nice as they look online This was an below-average hotel. Outside looks decent, but there were lots of people hanging around outside side doors smoking. This hotel rents rooms per month. The clientele looks like State-sponsored renters. The room was clean enough, but run-down and needed updating. We were surprised by the $25/night per dog fee, which was rather hidden below the policy of accepting pets. With our two pets, the room ended up costing us over $170/night. Definitely not worth it.
Business response:
Dear Madelynn,Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for any surprises regarding our pet policy. Transparency is important to us, and we will review how this information is presented to ensure better clarity. We also appreciate your comments about the property’s condition and atmosphere, as they help us identify areas for improvement. Your concerns are being taken seriously, and we are committed to enhancing both our facilities and guest experience. We hope... read more
The staff was very nice
I love this place its clean and within my budget
Business response:
Dear Katy,Thank you for your wonderful review! We are thrilled to hear that you love your stays and appreciate the cleanliness and value we offer at Extended Stay America. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management
Check-in was smooth, the staff are friendly, and everything worked in the room.
Business response:
Dear Krystal,Thank you for your feedback. We are pleased to hear that check-in was smooth, our staff provided friendly service, and everything in your room was in working order. Guest satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Management
Comfy but Stinky Everything was fine was the carpet really stunk.
Business response:
Dear Guest,Thank you for sharing your feedback. We are glad you found your stay comfortable, but we sincerely regret the odor issue you encountered with the carpet. Guest comfort is a priority, and we will address this concern with our housekeeping team to ensure a fresher environment. We appreciate your input and hope to provide you with an improved experience in the future.Sincerely,Hotel Management
This is a pretty good value if you need a place to stay. Staff was friendly and location is convenient. Heating unit and bathroom fan were both annoyingly noisey. Kitchen area was mediocre quality.
Business response:
Dear LB,Thank you for your feedback. We are glad you found value in your stay and appreciated our friendly staff and convenient location. However, we regret the noise disturbances from the heating unit and bathroom fan, as well as your experience with the kitchen area. Your comments help us improve, and we will address these concerns. We hope to welcome you again for a better stay.Sincerely,Hotel Management
I am a returning customer and I will be back again. Very clean and comfortable. Staff are friendly and professional. Excellent value.
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,021 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.