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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower had hair all in it. Checkin is easy and friendly. Hallways are dated and. Ok. Room overall was ok. The bed is a little hard and the covers are a little thin. The kitchen area is run down and the exhaust fan runs 24/7 with no ability to shut it off. Bathroom was ok, but shower had long brown hair strings everywhere and looked like staff hadn’t cleaned it properly. A little grossed out with that. 3 things that a place must have…a clean bathroom, a clean bed, and no bugs. They got 2/3 of these.
Business response:
Dear John,Thank you for your feedback. We sincerely apologize for the cleanliness issue in your bathroom, as this does not reflect our standards. Your concerns will be addressed with our housekeeping team to ensure improvements. While we’re pleased you found check-in smooth, we understand that certain aspects of your stay fell short. We appreciate your insights and will work on enhancing our facilities to provide a better experience. We hope to have the opportunity to welcome you again for an improved stay.Sincerely,Hotel Ma... read more
Rooms are not as nice as they look online This was an below-average hotel. Outside looks decent, but there were lots of people hanging around outside side doors smoking. This hotel rents rooms per month. The clientele looks like State-sponsored renters. The room was clean enough, but run-down and needed updating. We were surprised by the $25/night per dog fee, which was rather hidden below the policy of accepting pets. With our two pets, the room ended up costing us over $170/night. Definitely not worth it.
Business response:
Dear Madelynn,Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for any surprises regarding our pet policy. Transparency is important to us, and we will review how this information is presented to ensure better clarity. We also appreciate your comments about the property’s condition and atmosphere, as they help us identify areas for improvement. Your concerns are being taken seriously, and we are committed to enhancing both our facilities and guest experience. We hope... read more
The staff was very nice
I love this place its clean and within my budget
Business response:
Dear Katy,Thank you for your wonderful review! We are thrilled to hear that you love your stays and appreciate the cleanliness and value we offer at Extended Stay America. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management
Check-in was smooth, the staff are friendly, and everything worked in the room.
Business response:
Dear Krystal,Thank you for your feedback. We are pleased to hear that check-in was smooth, our staff provided friendly service, and everything in your room was in working order. Guest satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,098 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.