Extended Stay America - Olympia - Tumwater

Business response:

Dear Beda, Thank you for staying at our hotel and for your candid feedback. We are pleased to know how much you liked your guest room. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We hope you will give us another ch... read more

Business response:

Dear Kenneth, Thank you for posting such kind comments about our hotel. We're particularly pleased that you enjoyed the cleanliness. We have noted your feedback about noise concerns and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management 

Business response:

Dear Allen, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Tyler, We are thrilled to hear that you enjoyed your experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that everything met your expectations during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!Sincerely,Hotel Management