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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay at this sh#thole Dirty, smelled like cat pee. The manager gave us a hard time until we made her come up and smell it. Their idea of breakfast was literally instant oatmeal packets and hot water.
The property was dirty, and there was all kinds of homeless people parked outside the property
Would not stay there again, no ice maker, no blow dryer, hot water not hot enough super loud fan in AC. Front desk receptionist was great
Business response:
Dear Terry, Thank you for your feedback and for highlighting the positive interaction you had with our team member. We are sorry to hear that other aspects of your visit did not meet expectations, and we understand how these inconveniences may have affected your comfort. Your comments are important to us and will be taken into consideration as we continue to evaluate the guest experience. We hope you'll consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Took reservation, charged card, then didn’t have room available. 7-10 days later issued refund. Should be illegal.
Business response:
Dear Michael, Thank you for sharing your feedback. We understand how disappointing it is to arrive and find that accommodations are not immediately available. While such situations are rare, we genuinely regret the inconvenience they caused. We are glad the refund has been processed, and we appreciate your patience throughout. We hope you will consider giving us another opportunity in the future to provide the experience you rightfully expected. Sincerely, Hotel Management
It says there is a breakfast offered. We went before the breakfast hours were over. There was coffee and instant oatmeal available. No juice, no pastries, no fruit...you can advertise breakfast with options you had.
Business response:
Dear Lorna, Thank you for sharing your thoughts and for staying with us. We truly value your feedback and are pleased to know certain aspects of your visit met expectations. We regret that the breakfast offerings did not meet your expectations, and we apologize for any disappointment this may have caused. Your comments help us improve the experience for all our guests. We hope to have another opportunity to welcome you back and provide a more satisfying and enjoyable stay in the future. Sincerely, Hotel Management
The floor was dirty from.prior guest/guests , dog hair on the walls and water pressure in shower was weak. I liked having a big fridge and kitchen in the room.
Dirty, unsafe, inappropriate and not family friendly.
Business response:
Dear Adriana, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Please accept our apologies for any discomfort or concern you encountered. Your feedback is important and has been shared with the appropriate teams for further attention. We are committed to creating a welcoming atmosphere for all guests and hope you’ll consider returning for a more positive experience. Sincerely, Hotel Management
Not recommended Rougher clientele. Bed appeared to be wrapped in plastic? Sounded like a baby mattress when I went to sit on it. Very dim lighting. Noisy fridge. Thin walls-could hear neighbors next door talking, watching tv, and coughing every 5 seconds. Very sketchy feeling. Only saving grace for property is check in gal was phenomenally friendly and helpful. Booked a 2 night stay-left after 15 minutes. Did not feel safe. Was told I would receive a refund of the second night. I did not. Called the property several times an... read more
Business response:
Dear Karey, We are sorry your experience did not meet expectations and apologize for the discomfort and inconvenience you encountered. We understand how unsettling that must have been and sincerely apologize for the inconvenience, including the unfulfilled refund and communication gaps. Please be assured that we will address the concern raised in an appropriate manner. Your feedback is valuable tous, and we hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.