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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my favorite There was hair in the shower and on a few towels in the bathroom when we arrived. The fridge/freezer was so loud we had to unplug it for the night. The stairwells smelled of leftover pot smoke. A crew of 5 people hung out in the parking lot smoking most of the night with a barking dog.
Business response:
Dear Andrea, Thank you for sharing your experience. We regret that your stay did not meet expectations and sincerely apologize for the disturbances and conditions you encountered. Your comments have been shared with the appropriate teams to address these concerns and reinforce our commitment to a more welcoming and well-maintained environment. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable and enjoyable visit in the future. Sincerely, Hotel Ma... read more
Bad
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We are sorry to hear that your experience did not meet your expectations. Guest feedback is essential to how we continue to improve, and your comments have been noted and shared with our team. We hope you will consider giving us another chance in the future, as we would welcome the opportunity to provide a more enjoyable and comfortable stay. Sincerely, Hotel Management
We arrived at this hotel and it immediately felt unsafe. The area seemed sketchy and it seemed as though the hotel was being used as low-income housing. We got into the elevator after checking in and it was filthy and the whole hotel smelt like a grease trap. The hallway to our rooms was also gross but the room itself was fairly clean. The room was just sad and we didn’t feel comfortable at the hotel so left and got a room for cheaper at the nearby Best Western which was great. We requested a refund and received $26 so was q... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that yourstaydid not offer the sense of security and comfort we aim to provide. While we understand that first impressions matter, your comments shed light on areas that need our immediate attention, particularly regarding the overall upkeep and guest experience. Although we regret the inconvenience and impact this had on your visit, we are actively working to improve both our environment and service standards. We appreciate your feedback and hope ... read more
Just sad 😢 The bed has horrible springs. The towels have small holes. The hotel messed up the other customers reservation and did not have the correct room for them that was on their conformation.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind remarks and are grateful you chose to stay with us. We regret that certain aspects of your visit did not meet expectations and sincerely apologize for the inconvenience you encountered. Your comments are invaluable as we work to enhance the guest experience. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I wouldn't recommend this place
Business response:
Dear Lamar,Thank you for sharing your feedback. We are genuinely sorry that your experience did not align with your expectations. It is always our goal to provide a stay that is both comfortable and welcoming, and we regret that we fell short during your visit. Your comments are important to us and will be used to guide improvements. We hope you will consider giving us another chance for a better experience.Sincerely,Hotel Management
Took me over hour to get checked in. Then after getting everything in my room there was a dog in room next door barking continuously
Business response:
Dear Guest,We sincerely apologize for the delay you experienced at check-in and the disturbance caused by the barking dog. We understand how frustrating it must have been, especially after a long wait. This is not the experience we aim to provide, and your concerns have been shared with the appropriate teams to address both service efficiency and noise control. Thank you for your feedback.Sincerely,Hotel Management
Incomplete andbinaccurate hotel description. To shorten the story...the front desk wanted to 'copy' my id. When i questioned why or what they would do with it, they had to call a manager. Finally it was clarified they just scan it into their system and dont copy it. The rooms were clean but the main areas need some work. Food crumbs were on the floor in the hall the entire weekend i was there. The fridge compressor was so loud it was hard to sleep. I have heard trains that were quiter. And lastly.. breakfast?? They state the... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the ID policy, as well as for the noise disturbances and cleanliness issues you encountered. We understand how frustrating this must have been, and we regret that these matters affected your stay. Your concerns about the breakfast and common areas are also noted, and we are working to improve these aspects for a more satisfying guest experience. We hope you will reconsider staying with us again in the future so we can provide ... read more
Smell of marijuana upon entering. Other guests made us feel unsafe staying and parking
Business response:
Dear Teresa,Thank you for sharing your concerns. We sincerely apologize for any discomfort you experienced during your stay. Guest safety and comfort are our top priorities, and we regret that your experience did not reflect our commitment to maintaining a welcoming environment. Your feedback is invaluable, and we will address these concerns to improve our guests’ overall experience. We truly appreciate your honesty and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.