This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not very clean
Business response:
Dear Dominixe, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and pro... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Again, thank you for choosing Extended Stay America
This is a very dated place. The breakfast is not a breakfast. The floors make so much noise. You could hear people next to you talking and those above you walking. So noisy. The staff was not friendly. It was as if we were bothering them when checking in.
Business response:
Dear Todd, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Not going there again There where condoms in the dresser And a dirty water bottle left behind like they never completely cleaned the room
Business response:
Dear Guest, Thank you for taking the time to review our hotel. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Business response:
Dear MarilynThank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Again, thank you for choosing Extended Stay America
Not clean, and service was horrible. I chose this hotel for the kitchenette and gym. But i was not expecting all that was wrong. 1st, when we entered the room i inspected as usual. Bedding was the cleanest part of room. Found hair in tub( not thay big of a deal) the sink in kitchen was still dirty as were the counters. Also on the walm there was a large line of something stuck to the wall. And the remmote for tv didnt work. Fine i can clean up some things. Usually the kitchens are equipped with all dishes you need. Now i und... read more
Business response:
Dear Spring, Thank you for choosing us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting ... read more
I could not watch tv because the remote did not work properly. They did try to switch them out but that did not work either also the drain in the tub didnt drain properly so the water just sat in the tub
Business response:
Dear Brooklynn, We apologize for the inconvenience you experienced during your stay. It's disheartening to read about the issues with the TV remote and the tub drain, and we regret these concerns detracted you from having a great time. We will share this with our team to promptly address them and ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.