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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stain When I got there, I had to wait 45 minutes in the lobby for somebody to answer the front desk. So I could Check-in? Can I go to the room? I got a sweet and the full out. Couch is broken where you couldn't even sit on it. And they wouldn't do nothing about it and I had no utensils. No plates, no. Nothing in the room and um. The bed was hard as hell. It wasn't very clean. It smoked like cigarette smoke and it wasn't nowhere near an elevator cause i'm disabled.
Business response:
Dear Jason, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, the comfort of our guests remains our foremost priority, and we deeply regret any inconvenience you may have encountered. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests... read more
STAY AWAY Horrible! Unbelievable! Unconscionable! Will never stay there again. Couldn't check me in because Expedia showed 2 people instead of just me. Had to call Expedia to change it. Came back 2 hours later. Now they couldn't process my reservation. Made another reservation at another hotel. Ten minutes to drive there 2 minutes to check in. Shouldn't be that hard. Incompetent.
Business response:
Dear GREG, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Providing excellent customer service to all our guests is our top priority and something we take pride in. We regret that we fell short of meeting your expectations. Your feedback is important to us, and we have addressed it with the relevant persons to ensure we are better equipped to serve you in the future. Sincerely,Hotel Management
STAY AWAY Horrible! Will never stay there again. Couldn't check me in because Expedia showed 2 people instead of just me. Had to call Expedia to change it. Came back 2 hours later. Now they couldn't process my reservation. Made another reservation at another hotel. Ten minutes to drive there 2 minutes to check in. Shouldn't be that hard. Incompetent.
Business response:
Dear Greg,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your check-in process. It is unacceptable that you encountered such delays and confusion, and we understand your frustration. This does not reflect the level of service we aim to provide. Your feedback is important, and we will review the process with our team to ensure smoother future experiences. We regret that we could not meet your expectations on this occasion and hope to have the opportunity to serve you bette... read more
Property Assistant Manager Robbie was easily the most rude, unhelpful person I’ve ever encountered. She wanted no part in checking me…just wanted to sit at her desk playing on her phone. I will never stay here.
Business response:
Dear Andy, Thank you for your feedback. We sincerely apologize for the experience you had with our Assistant Manager. This behavior is unacceptable and does not meet the service standards we aim to uphold. We are taking your comments seriously and will address this issue with our team to prevent future occurrences. We regret that your stay was affected and hope you might reconsider staying with us again. Your comfort and satisfaction are our priorities, and we are committed to improving our service. Thank you for bringing th... read more
Kinda sketchy Room wasn't good, but wasn't terrible, but the whole situation was a mess. People were talking about drug deals in the elevator, people were high in the lobby, the guest in the room next to me got evicted while I was there, I couldn't get out of there fast enough when I woke up in the morning.
Business response:
Dear Nicolas, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This property is worn best word I can say is adequate
Business response:
Dear Thomas, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.