This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yikes, stay away. I usually never leave comments, but I feel obligated to leave on this time. This place is gross. The outside and neighborhood was great, but upon entering the hallway to our room the smell was terrible. The smell stayed with us into our room. The room was had large burn holes in the carpet and it was very dated. I paid $ 153 and wish I would have stayed anywhere else. The only reason we stayed here was because we had a pet and the excepted them. You had to ask for everything except for towels. This included... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and service issues is truly regrettable. Please accept my apology. In response to your feedback, I will have our maintenance staff work on finding out the cause of the water pressure issues you experienced as well as meeting with our housekeeping staff to ensure our hotel is being cleaned to our company’s high standards. As for our kitchen amenities, in order to guarantee fresh and clean ... read more
do not stay here! Room had a funky smell, the bed was horrible, pillows sucked, fridge made an awful noise, could hear everything the person upstairs was doing at 5am. Worst hotel experience ever.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you encountered regarding your room and noise disturbances from neighboring guests. To make sure this doesn't happen again, I am personally working with our staff to address these issues. Thank you for sharing your experience with us. We hope to have the opportunity to provide you with a better stay in the future.
sleepless in Omaha The parking lot was covered in snow and was in nearly undriveable. The toilet was leaning to the left and the floor was rotten in the bathroom. Also the noise was from the neighboring floors and rooms made it impossible to sleep.
sinked sopped up My sink was clogged and it was making noises all night. I was not happy.
Smelled Terrible Hotel staff was not readily available upon arrival Front desk wrote down credit card on piece of paper - very unsecure The whole building smelled terrible, and the room was worse Comforter on bed was very dirty Bathroom was not clean
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize that our staff was not readily available and that they did not attend to your needs in a professional manner. As well, I am sorry to hear about the odor and cleanliness issues you encountered during your stay. I will be meeting with our staff to review your comments to ensure these issues do not continue in the future. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
Smelly but accommodating... The hotel was easy to find and a reasonable rate. Upon getting checked in the room had a musty smell so I went down to the office and said something ...also couldn't get the lamps on...he gave Me febreeze which helped. I had to tighten the connections on all because they had been loosened, weird right?...anyway I decided to watch some TV.... The remote wasn't working...checked it..the batteries were gone, so again I go down to the office and Tom (who was very accomidating) and told him the batteri... read more
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that the batteries were missing in your remote. I met with our staff, and made them aware that we need check all items in the room to ensure that is not repeated. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a more enjoyable visit in the future.
filthy. body hair in bathroom of first room. Second room was worse. I was in a hurry and didn't notice the body hairs all over the shower wall. Horrible. Later opened cabinet in kitchen to find dirty dishes that must have been there for months oozing with goo. Explained the gnats. Mold in ac unit was visible from front. Wont go back.
Only room available in town Checked in late. Room has hidabed that had burn holes in all linens and stains. Room smelled of terrible smoke smell. Clock alarm went off in middle of night.
Business response:
Thank you for telling us about your stay. We are very sorry to hear about your experience. We will inspect all of our rooms to ensure they meet our standards and smell fresh prior to our guest's arrival. Thank you again for bringing this to our attention. We hope to have another chance to provide you with a better experience the next time you're in town.
Not Close to Highway Exit!! Stay was okay. Disappointed that when I called the Extended Stay 800 number, a staff member provided COMPLETLY INACURTATE information. I was told the wrong exit and driving directions. In addition, I was told this location was so close to the highway exit I would be able to see the sign.. None were true. Overall Hotel is 2.5.
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,149 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.