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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very gross This place was full of bed bugs. We itched and got bites all night long. It was horrible. Not a wink of sleep. Also, besides being infested, the mattress was very uncomfortable and the sheets were stained.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The continental breakfast was disappointing. The room was not clean. There was no special area for smokers. They just stood or wheeled their wheelchair outside the front door which blocked the entrance and made the lobby smell like smoke.
Business response:
Thank you for sharing your comments. We are sorry your stay with us was not a pleasant one. Please know, we do provide designated smoking areas for guests outside the building but, on rare occasions, we have guests who do not adhere to the property rules concerning smoke and that can be challenging for all concerned. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determ... read more
Parking was limited. Continental breakfast was terribly disappointing.
Business response:
We are sorry for you for your disappointment with our parking and breakfast. We are always looking for ways to improve, and we will make a note of your feedback as we plan any changes to our breakfast offerings. Thank you for your review, and we hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
The reviews for this place seemed decent for the price. Check in was fine, but as I spent some time there I noticed quite a few seedy characters hanging around the front of the hotel and the surrounding parking lots. The hotel hallways smelled like weed and cigarette smoke. My room was clean, but I noticed the lock on the door was placed higher, twice, meaning that the door was most likely kicked in a few times. Needless to say as a single woman, I didn’t feel too safe there. I ended up leaving and didn’t stay the night.
Business response:
It was disappointing to know you did not experience a stellar stay. We offer our sincere apologies for the odor issue you encountered here. Your feedback for the odor in the hallway is discussed with the housekeeping team for review and action. We are also disheartened to read you felt unsafe. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. We hope you will give us a chance to redeem ourselves in the future. Sinc... read more
Piss poor management and watch & awareness Had a room that i had there before and literally theres trash under the bed i had left from 2 weeks ago. Something wiped on the side of the couch, the tv didnt work. The breakfast bar was super lacking in everything. They still haven't fixed the parking lot n its been blocked off with tape n 2 cones for over a month. Just really didnt feel safe there either. And i had to ask someone to leave my room and he assaulted me n stole my iPhone then once out my room kept coming back to the ... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.