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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The minimum standard for any hotel should be cleanliness. From the moment you walk in the door the is a horrible odor which was bring masked by various plug on deodorizers which only added to the problem. The halls needed painting and the carpet cleaned. Upon entry to the room the odor continued even with the window being partially opened when we arrived. The bed was disheveled and the bedding did not appear clean. The floors were sticky. I don't think you could find thinner towels , sheets, or soap. The small kitchen area w... read more
Business response:
Annette, thank you for taking the time to review your stay with us. We apologize for the cleanliness and the odor issue you encountered while you were here. We’re concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Horrible stay.... I went for just a couple hours. Got there at 1030-11. So just went straight to bed. Heat didn't work it was on 90 all night blowing cold air. Thought maybe it would heat up. Went to sleep no heat woke up, for shower at 10. Check out 11. The tub was full of water an black stuff like rust from the pipes. And the toilet would not flush.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Room cleanliness The bathroom was not clean especially the toilet. The carpet was not vacuumed and there was an odor in the room.
Business response:
We sincerely apologize for the odor and cleanliness issue you experienced while being here. Your experience has immediately been brought to the attention of our housekeeping department for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nice hotel with racist staff I’m stuck here because of bad weather and I have been extending my stay here on daily basis. But today after three days I noticed that my simply potatoes hash browns bad and my triple bell pepper with onions sliced bag was missing from the refrigerator, Everything else was there including all my clothes and belongings. So I went to the front desk for the answer and the lady there said that she will find out and let me know. Very strange but I will find out and post the findings.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not to my standards Smelled like smoke although non smoking. Room needs to be deep cleaned. I shouldn’t see accumulating dirt on light switches. Had to change hotels :(
Business response:
Thank you for your feedback. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cheap and beyond extremely dirty! Omg, this th wase dirtiest hotel I've ever stayed. I spent 4 hours cleaning my own room just so I could feel comfortable staying here. Kitchen looked like someone threw up all over the floor, oven, microwave, cupboards. Refrigerator was left extremely dirty. I watched the maid clean close rooms asked to use some of her supplies. Her vacuum did not pick up barely anything (bag was NOT full either). She barely wiped anything down in other rooms. Was in & out in less than 15 min per room. She u... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Your comments have been shared with our housekeeping supervisor, and we will certainly be addressing these issues with our entire cleaning staff. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured tha... read more
The room had mold growing in the kitchen and bathroom. The room consitantly had a musty smell. My motorcycle got stolen from the parking lot that was advertised to have cameras but did not. I would never stay there again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
never again The bed suxed, bathroom floor was dirty, no housekeeping,
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.