This profile has been claimed by the business owner or representative.
Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was an issue with my Expedia reservation. Instead of calmly explaining to me what happened, Nancy was extremely rude and hostile about the situation. She came banging on my door and barged into the room at 9am. Thankfully I had the bar lock on the door so it didn't open all the way, because my boyfriend and I were sleeping. I went to the door to see what was going on and she proceeded to start yelling at me about what happened with my reservation. I wasn't even aware there was an issue. This was the first I had heard a... read more
Business response:
Sarah, thank you for allowing us the opportunity to host you. We are very concerned to read about your experience at our hotel and regret the impact it had on your overall experience. We will review your comments with this associate to find out what went wrong. Your patience and feedback are appreciated. Sincerely, Hotel Management
The rooms are dirty and uncomfortable, the staff is rude and inconsiderate, and the place looks like it’s falling apart. Really poor stay. 2/10
Business response:
Chris, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your comments have been discussed with our housekeeping associates to make sure we are consistent with our service delivery. We also apologize you did not experience the best from some of our staff members. We have shared your comments with the appropriate teams to ensure this is not repeated. We hope you will consider giving us another chance to provide you with the hospitality y... read more
If you love the ghetto, you'll love this hotel These extended stay hotels shouldn't be allowed to advertise to travelers; they are mostly section 8 housing for homeless people. Yes they have a refrigerator, but no plates, cups, or silverware. The residents at these hotels are just plain disturbing.
Business response:
Thank you for reviewing your stay at our hotel. We are genuinely sorry for not providing you with the stay you expected and for letting you down. Your feedback is greatly appreciated as we are always looking for ways to improve our guest experience. We value your business and hope you will allow us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Adnan, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room reeked of cigarette smoke.Toliet was dirty.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room smelled like smoke. It worked for one night but I wouldn’t want to stay longer. The fridge made weird noises constantly the room was hot even though turned off the heater
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the smoke smell. Please be assured your concern will help us enforce our no-smoking policy more efficiently. We would also like to apologize for the disturbance caused due to the noise made by the refrigerator. Your concern has been discussed with our maintenance team for review and action. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely,... read more
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.