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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked the price. Eli at the front desk is very polite and friendly. Didn't like the smell of the hotel and room, the man at the front desk at night, uncomfortable bed, checking in was a hassle even with a reservation, no coffee pot in room. Two of us coming to the hotel. I got there around 11:15pm and no one was at the front desk. Called and tried to check in. Made me come to the front desk but then couldn't help me and asked me to come back later. He came to our door explaining that he needed a card (there was one on the re... read more
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the service issues you encountered during your stay. Please be assured that we have discussed your concerns with the respective teams, and we’re taking immediate steps to improve our services. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Hotel said that they didn’t have my reservation. And staff was very rude.
Business response:
Thanks for choosing us. We offer our sincere apologies for the reservation issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
We stayed at Extended Stay America - Omaha - West from Aug 16- August 19 2018. While the plus points for us were value for money ( good rate)& location of the hotel ,some negative points to note which made our experience an unfortunate one: there were no Plate, pots or pan in the room and when asked the receptionist for some pots & plates we got a dirty pan and 2 small plates. When asked about house cleaning we were informed that it will be done only once a week. The main reason for booking a hotel with kitchen because I tra... read more
Business response:
Persy, thank you for being our guest. We are sorry to know you didn’t like our hotel policy and apologize for the cleanliness issue you had with the kitchenware. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback for cleaning has been discussed with the housekeeping team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chan... read more
Room smelled of someone’s bad B.O. and wasn’t very clean. Breakfast was dismal at best. Hotel staff were okay, but not great. I had Expedia cancel the remainder of my stay after one night and book me elsewhere.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
I didn’t stay
Business response:
Robert, thank you for sharing your feedback. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Was very dissapointed. The gym was down, they had no breakfast, staff was rude, and they didnt let you know about any rules they had. It was supposes to be non smoking but the whole 2nd floor smelled like cigarettes all the time.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Room was fine. Hallway smelled terrible, they had way too many air fresheners going. 'breakfast' was a joke. The gym was not open, apparently they had a water leak a few months ago that has yet to be fixed. I would not be keen to stay there again.
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. We have discussed your feedback with the appropriate teams. Also, our maintenance team is working to fix the leakage. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not the best Bathroom toilet kept leaking, bedroom and hallway stunk, stains on blanket
Business response:
Arthur, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Worst stay ever We had to wait for 30 minutes for clerk to check us in. The room was dirty. Bathtub full of contaminated water. Had to switch rooms. NEVER AGAIN
Business response:
Jeannine, thanks for being a guest at our hotel. We apologize for the inconvenience you had with your check-in and the cleanliness issue you encountered in the previous room. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead and ensure we don't commit such mistakes going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.