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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They overbooked so on the busiest night of the year we were left without a room. I had to find one somewhere else late at night! Poor service!
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and for not being able to accommodate you this time. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Mulch was everywhere!!! Staff seemed to never be around.
Business response:
Thank you for your review. We apologize you did not found our property as clean as it should and the inattentive service you experienced from our associates. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience... read more
Nice and clean property but staff was rude and unhelpful.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
For me to be paying for a suite it came with no appliances or anything, and not to mention they had a new guy at the front desk working overnight. So it took 54 min for me to check in at 3:25am, which was very inconvenient.
Business response:
Thank you for posting a review. We are sorry for the issue you encountered at the time of check-in and regret you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
We had to switch rooms TWICE due to hair being in our sink AND bath. I woke th
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was horrible and housekeeping never came and staff was so dull and the room looked like they never been clean
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
This hotel was just barely adequate. It REEKED of cigarette smoke even though the entire property was supposed to be nonsmoking. The bathroom was not well cleaned and there was visible mold in the bathtub and shower. Kitchenwares were not provided (basic dishes and cookware). If you wanted to use them, you had to go to the front desk to get a large plastic crate to lug back to your room. This hotel is desperately in need of an update. We will not stay here again.
Business response:
Susan, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.