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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy neighbors We stayed two nights for the Disneyland half marathon this past weekend. The receptionist who checked me in was very friendly and welcoming. The hallway smelled of smoke even though it’s a smoke free hotel. The people next door blasted their tv and our wall vibrated. I tried calling the office but our phone did not work. I had to go down every evening because of the noise from our neighbors and had to ask my the receptionist to ask them to turn it down.
No breakfast as advertised Advisement said breakfast was included. Breakfast was coffee and a small bag of muffin (didn't even taste good). Not even any juice or even fruit. They shouldnt mention anything about breakfast at all. Our room had the toilet paper holder broken and tv wasn't working. Our view was of the parking lot and we were next to house-keeping. They constantly kept slamming their doors all night and day.
Cleaning supply smell rather strong in the hallways
A great location for Disneyland which was the purpose of our stay. Close to transport and walking distance to restaurants. The property felt safe but needs a lot of TLC. Animals allowed so there was a very poor smell in hallways. Trash room was always full and also not a great smell. Toilets blocked up more than once and you had to plunger them yourself. No house keeping done even though advertised as done every 7 days. Had to change towels and bed linen yourself. Very poor water pressure in the shower and had no hot water i... read more
Business response:
Dear Erin, Thank you for sharing your experience. We are pleased to hear that the location was convenient for your trip, but we sincerely apologize for the maintenance and cleanliness concerns you encountered. Your feedback is invaluable, and we are actively working to improve these areas to enhance guest comfort. We appreciate your patience and hope for the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
The staff is grate!!!
Business response:
Dear Leah, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Julie at the Front Desk was really nice and helpful.
Breakfast was nonexistent; it was mainly a small counter with coffee.
Business response:
Dear Eduardo,Thank you for sharing your feedback. We sincerely apologize that the breakfast offerings did not meet your expectations. We understand how important a well-rounded breakfast experience can be, and we are continuously working to improve our services. Your comments will be shared with our team to ensure we provide a more fulfilling experience in the future. We appreciate your understanding and hope to welcome you again for a better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,066 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.