Extended Stay America - Orange County - Anaheim Convention Center

Business response:

Dear Lori, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed. As an extended-stay property catering to guests who stay seven or more nights, we provide amenities like a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our gues... read more

Business response:

Dear Francisco, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that you found our staff friendly and your room comfortable. It’s always rewarding to know when guests enjoy their time with us, and your kind words mean a lot to the team. We look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management 

Business response:

Dear Cory, Thank you for staying with Extended Stay America and sharing your thoughts with us. It’s wonderful to know you enjoyed your time and felt comfortable during your visit. We strive to provide a welcoming environment where guests can relax and feel at home, and your positive feedback truly motivates our team. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Thad, Thank you for your kind words on Extended Stay America! We are delighted you found your stay convenient and comfortable. It’s wonderful to hear that the front office team made a positive impression and that your room met all of your expectations. We take pride in providing clean, relaxing accommodations, and your feedback encourages us to continue delivering a welcoming experience for all our guests at the hotel. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Cindy, Thank you for reviewing your recent stay with us. We’re sorry to hear that your visit did not meet your expectations. We regret that the room conditions and level of service affected your overall impression. Your feedback is valuable, and we’ll share it with the relevant teams as we continue to improve our facilities and guest experience. We hope you will consider giving us another opportunity in the future for a more positive and comfortable stay. Sincerely, Hotel Management