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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, no daily housekeeping service or fresh towels/linens, there were cigarette burn holes in our comforter. Hotel looks old with dated decor. WiFi was extremely spotty and slow. Their free breakfast consisted of coffee and granola bars, sometimes muffins. Only two good things about this place-within walking distance to Disney parks and you could see the fireworks from our room on the pool side of the hotel.
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
I booked a king suite through Expedia but was given a queen suite and was told since I booked through a third party I wasn’t guaranteed that same room I booked. But I was still charged the price for a king suite. I was told I was paying a cheaper rate so I wouldn’t get a discount for a queen v. King suite. Then we were woken up at 12:30am when people above us checked in and all we could hear were feet walking and running around in the room(s) above us. Worst stay in a hotel in a long time. We were made to feel like we were s... read more
Business response:
Cindy, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
I will not recommend if you are going with family, stayed for two days and both day room toiled was chocked/blocked. Inform to staff in morning before leaving and when came back entire bathroom was dirty. Not cleaned bathroom just did formality for toilet and it was stinking. Third day in morning again it got blocked. Same issue with bathroom tub. No one came and check for trash. Better pay 20 to 30 dollars more and go to Marriot.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
The actual hotel room was decent. There were no basic cups or silverware in the room. I like that the hotel is pet friendly. However, there were a lot of sketch individuals hanging around the property. I would not leave anything of value in the car or walk your pets in any unlit area. Stick to the front of the hotel where you are more visible by others.
Business response:
Thank you for your review. We are sorry our hotel policies were not communicated to you at the time of check-in and for the inconvenience you had while here. Please know our top priority is the safety and security of our guests. Also know that kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.