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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Keep looking Terrible guest service. 30 minutes to check in with absolutely no one at the counter. No name tags. No apologies. No information, just a key. Dirty. No coffee maker in room, upon request. No working phone to call to check out or ask for anything and no person at front desk again when trying to check out. Make up on pillow case. Queen size bed was a small full not a queen. Room is tiny. Hotel is ok and fine for people needing long term stay but definitely treatment like an apartment complex and not a hotel. I per... read more
Business response:
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
The hotel stay was disappointing. Noisy refrigerator all night, as well as guest. Towels not cleaned properly cause it’s because rooms are not cleaned daily unless you’re staying 8 days or more which is unsanitary
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Hotels.com sucks Hotel didn’t have our reservations even though I had a conformation email from hotels.com and had no room for us at 1230 am called hotels.com got no help found new hotel on my own still got charged for the original hotel I never stayed at will never use again
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The customer service was horrible! They treat poop
Business response:
We appreciate the feedback about the issues you had with our service. Please accept our sincere apologies. Friendly and warm service, while traveling, is so important and we are disappointed that this is not what you experienced. We are thankful for your patience and comments, and we promise your next stay with us will be a more positive experience. Sincerely, Hotel Management
I booked a one bedroom for one night for a trip to Disneyland. That day at 8:00pm i received a call from the hotel stating they had no reservations for us and we had to relocate. The customer service i received was horrible. People stay someone else and save yourself a bad experience!
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.