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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were traveling with two toddlers and a child after driving for many hrs we were unable to make it to Anaheim on time for the 3pm check in time because the kids were exhausted. We had no cell service and when we finally made it we found out our room had been given away and I had been charged for the night, not only did we had no place to stay we Were charged for the room because we didn’t make it on time even though we had reserved the room for two nights. We were really disappointed because we were kicked out of the hotel... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Room was dirty, we had no water when got there because of a broken water line, the ceiling was water damaged everywhere and they refused room sercice woudnt change bedding towels or sheets because we werent there long enough WE STAYED A WEEK!!!!!!
Business response:
Deborah, thank you for your review.We sincerely apologize for the difficulties you experienced during your stay with us and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to fix the issues immediately. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for... read more
When we got there to check in, there was nobody at the front desk and we ended up waiting for about 15-20mins. The room was disappointing. Found strands of hair on the bed, the smell of the room was unpleasant and unsure if the towels provided were clean. There were stains and black stuff on them. The only good thing was the location. Most likely will not come back here
Business response:
Kevin, although you liked our location, we sincerely apologize for the poor service you received upon arrival and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we will use your comments as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
DO NOT STAY HERE. REFUSE TO STAY AT ALL COST DO NOT fall for the look of the hotel online! This place offers no king sized beds and no queens either. This hotel has termites in room 308 ( As we heard when we were down stairs, and the termite employee yelled it out to the front desk employee). There were times we didnt even see a front desk employee as this hotel only has one employee working. THERE IS NO ROOM SERVICE. Our room was breaking the sink was breaking, the beds frame would creak, and my boyfriend found a hair on th... read more
Business response:
Shawn, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
It looks Hotel Staffs are overwhelmed with their work. They hate to see you coming to stay in their hotel. Hotel rooms are standard as like any other extended stay america.
Business response:
Sriram, thank you for your feedback.We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. Please be assured that we have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future.We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Never again The hotel has a no smoking policy, yet our room reeked of cigarettes. The room next door was very loud and in and out slamming doors until 3am. When I tried to call and complain, I found out the phone didn't even work. I called from my cell to the hotel and got a very rude person. It was pretty bad. I have never left a bad review, but I will never stay here again.
Business response:
Dana, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Free WiFi or lack there of is slow when you are able to connect to it. Upgraded to 2.5x for an additional charge which was supposed to give me the ability to stream and play online some gaming. It did not. Even the tv in the room kept losing signal. Ants are everywhere outside and inside in the halls. Not happy with stay and would not stay there again.
Business response:
Rey, we are sorry for the inconvenience caused due to internet connectivity and cleanliness in your suite. Our maintenance team has been notified to ensure the wifi issue is corrected. Also, we are working to ensure procedures are being followed to prevent future infestation. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Lousy! Bedding was not changed the 3 nights we were there no clean towels each day. Had to go to the office and ask for clean items. Very disappointed.
Business response:
John, thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our hotel policy. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. We’re sorry if this was not informed to you at the time of check-in. We hope you will give us a chance to impress you on a f... read more
I checked in at 6:30 and the room was still not ready. Even after it was cleaned the room looked horrible. Trash in the hall ways. Extremely disappointed with this place.
Business response:
We appreciate you taking the time to post a review. We are sorry that your room was not ready for you when you arrived and that it was not cleaned properly. We understand your frustration and appreciate your patience. Please know, your concerns have been communicated to the appropriate team so that our future guests never encounter a similar issue. Once more, we apologize and hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.