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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had a funky smell as soon as I walked in. When I got to the room it smelled so bad I had to go buy a frebreeze plug in. The fridge did not keep my drinks cold at all I had to put them and my food in the freezer and kept it over night and it barely got cold. The room was pretty clean but the headboard was dirty. We luckily only stayed one night and slept since we were there for Disneyland.
Business response:
Sara, we apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Tara, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
THAT PROPERTY DOESN'T OFFER HOUSEKEEPING IF YOUR RESERVATION IS FOR LESS TAN 7 DAYS. IF YOU NEED ANYTHING LIKE TOWELS, SOAP, TOILET PAPER,BED SHEETS ETC, YOU HAVE TO GO TO THE FRONT DESK TO GET THEM. ALSO YOU NEED TO BRING YOUR GARBAGE TO THE NEXT GARBAGE ROOM. THAT'S HORRIBLE. EXPEDIA MUST SHOW THAT INFORMATION EN RED BEFORE PEOPLE MAKE ANY RESERVATION. I'LL NEVER GO BACK TO THAT HOTEL.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Ceiling was really dirty sheets where dirty when we let an employee know they didn’t do anything about it terrible experience
Business response:
Pat, we sincerely apologize for the cleanliness issue and that our associates weren’t able to assist you to solve this problem. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Dirty If you are looking for a clean room, don't stay here
Business response:
Renee, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
hotel was decent as far as staff and room cleanliness/space; continental breakfast could have been better instead of packaged muffins and granola bars from a box; no security in hotel, front doors open to anyone who wants to come in, drugs being dealt out of room next to ours, smelled of marijuana and cigarettes; homeless people in dumpsters and hanging out in smoking area by the pool; had someone try to break into room in middle of night....would not stay here again or recommend.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
When I arrived at the hotel and asked for restroom for my kid. I was told no restroom in lobby and you have to check-in first. I did the check-in and I went to my room and entire lobby on the room floor had a very bad odor like smoking. I went down and asked if this smoke free hotel and I told them. After keeping all our belonging, we went to Disney Downtown and when we came back we realized that stove is not working. I went down to lobby to check it and they did and they said, they will have a work order raised and gave opt... read more
Business response:
Vinay, thank you for taking the time to evaluate our hotel. We apologize for the difficulties you experienced during your stay. Your feedback has been discussed with the appropriate team in an effort to improve our service and facilities moving forward. We would also want you to know that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if we did not communicate this to you at check-in. We hop... read more
Hotel is dirty We originally had booked for 2 nights but ended up checking out after the first night and booking with another hotel. The toilet had residue from many previous customers on the outside, towels weren't clean, found a stain on one. Carpets also had pretty decent sized stains. There was pieces of earbage left behind right on the tv stand, overall just blatant disregard for cleanliness from the cleaning staff. Will not stay here again.
Business response:
Arianna, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.