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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not too far for the place i went to do my business
Business response:
We thank you for sharing your experience online regarding your visit to our hotel. Although you liked our location, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Room was dirty and had a weird smell. The bed had hairs under the covers
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Room had MW, fridge, 2 burner stovetop. Had to request dishes, cultlery, dishtowels (2 provided), pots and toaster. No dish soap or drainboard. nor can opener. Did not receive instructions from desk clerk as to hotel operations which were different from other hotels; for example, guests have to take their dirty linen to the front desk in order to receive clean linen. Also we were challenged by the desk clerk regarding our purchase of local bus passes. No room service except every 7 days, we stayed 3 nights and this lead to a... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotel was not what I expected, hotel staff failed to mention about additional cost for housekeeping services and room cleanliness is below average
Business response:
Josh, first and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. S... read more
Room was too Stinky and dirty washroom was plugged
Business response:
Amarjit, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Counting on your kind generosity to accept our ap... read more
Business response:
Jasmine, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Chairs that hurt when you sit down, bugs in the rooms, a cat was in the room I was given, yes a cat. The floors were dirty, there was no breakfast even though it said continental breakfast included. The staff was rude and wouldn't replace the dirty towels full of hair when I arrived. Two staff members were very nice though. I called the general manager and he never even bother to return my calls to this day.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.