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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as we arrived and got inside our room we were excited, but then only disappointed to find our sheets had some colored red stained(looked like blood)! We immediately told staff and had no real solution. He mentioned he would have the manager call us the very next morning to address the problem (Saturday). We checked out Monday morning with no follow up at all. Disappointed!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and that our staff was not attentive to your needs. They usually do a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
The room smells like wet dirty carpet and the refrigerator wasn’t working. Staff aren’t friendly!
Business response:
Thank you for being our guest. We are sorry for the cleanliness and maintenance issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, your feedback will be used as a training tool to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The only person we saw the whole time we were there was a front desk person. Would have been okay, but all except 1 was less than friendly. Anytime we needed anything it seemed to be a bother. Who knew grabbing toilet paper could be a chore. Lack of being able to print out anything made ot difficult to get in some places (gotta love finding a kinko's or FedEx near by when most hotels have somewhere to do it inside.) I've stayed at plenty of extended stays, this one was a huge disappointment. Paper thin walls and lack of brea... read more
Business response:
Cristina, it is disappointing to know you didn’t have an excellent stay. We cannot apologize enough for the difficulties you experienced at our hotel. Your feedback is discussed with appropriate individuals as it will help us improve our service and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Counld not get in late at night had to call someone to let me in there is no way to get a hold of anyone in the front desk to let you in
Business response:
Thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. Sincerely, Hotel Management
Muy sucio y caro y mal ambiente y no tiene buen olor
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Para mi sorpresa el paquete que compré, no incluía Housekeeping (limpieza, camarera) de la habitación, ni siquiera cambio de sábanas o toallas El “Desayuno Incluido” era simplemente un Muffin, una barra de granola y un café que tiene que preparar Ud mismo La limpieza del Hotel en general era muy mala, y las instalaciones se ven viejas El Personal de Front Desk bastante descortés y desinformado
Business response:
We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, ... read more
I get there at 10.30 pm. Staff tell me Expedia relocation .
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
I dont think it was very clean and smelled good. We didnt have conditioner either and when asked hotel didnt have any at all. I got hotel getting breakfast it was just coffee and muffins
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.