Extended Stay America - Orange County - Anaheim Convention Center

Business response:

Dear Melissa, Thank you for your feedback. We apologize for the issues you encountered with the infrastructure, common areas, and the condition of the towels. We are currently addressing the concerns about the hallway carpets and are reviewing our amenities to ensure they meet our standards. We’re glad you found the room, bed, and furniture satisfactory. Your input is valuable as we work to enhance our facilities and services. We hope to have the opportunity to provide a better experience on your next visit. Sincerely,Hotel ... read more

Business response:

Dear Guest, Thank you for your recent stay. We are happy you found your suite spacious and comfortable, with lots of room to relax. We hope you had a good stay overall during your time with us. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management 

Business response:

Dear Raul, Thank you for your excellent feedback! We’re thrilled to hear that you had a great experience with us. Your positive comments are truly appreciated and will be shared with our team. We strive to provide the best possible service and are glad to know we met your expectations. We look forward to welcoming you back to Extended Stay America and hope your next stay is just as enjoyable. Sincerely,Hotel Management 

Business response:

Dear Seanna, Thank you for your feedback. We apologize that your room did not meet your expectations in terms of lighting and cleanliness. We strive to provide a comfortable and well-maintained environment for our guests, and we regret that we fell short. Your comments have been shared with our team to address these concerns. We appreciate your understanding and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management