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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A great location for Disneyland which was the purpose of our stay. Close to transport and walking distance to restaurants. The property felt safe but needs a lot of TLC. Animals allowed so there was a very poor smell in hallways. Trash room was always full and also not a great smell. Toilets blocked up more than once and you had to plunger them yourself. No house keeping done even though advertised as done every 7 days. Had to change towels and bed linen yourself. Very poor water pressure in the shower and had no hot water i... read more
Business response:
Dear Erin, Thank you for sharing your experience. We are pleased to hear that the location was convenient for your trip, but we sincerely apologize for the maintenance and cleanliness concerns you encountered. Your feedback is invaluable, and we are actively working to improve these areas to enhance guest comfort. We appreciate your patience and hope for the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
The staff is grate!!!
Business response:
Dear Leah, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Julie at the Front Desk was really nice and helpful.
Breakfast was nonexistent; it was mainly a small counter with coffee.
Business response:
Dear Eduardo,Thank you for sharing your feedback. We sincerely apologize that the breakfast offerings did not meet your expectations. We understand how important a well-rounded breakfast experience can be, and we are continuously working to improve our services. Your comments will be shared with our team to ensure we provide a more fulfilling experience in the future. We appreciate your understanding and hope to welcome you again for a better stay.Sincerely,Hotel Management
The hotel was alright. First impressions matter and the lobby was dirty as same as the hallways. The hotel did not look like the images shown.
Business response:
Dear Guest,Thank you for your review. We sincerely apologize for the cleanliness issues you experienced during your stay. First impressions are important, and we regret that the lobby and hallways did not meet your expectations. Please know that we are committed to improving the overall cleanliness and presentation of our property. We value your feedback and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
We stayed here for a few days for our trip to Disneyland. The property was undergoing renovations, and there was a lot of dust everywhere, and things looked half finished (missing paint/baseboards in the lobby, tiles missing, etc). Our room was decent, and it was very nice with small kids to have a kitchenette. The hotel is about a 20-25 minute walk to Disneyland, or you can use the ART shuttle, which picks up and drops off in the parking lot of the hotel. The breakfast consisted of coffee and pre-packaged muffins. Our first... read more
Business response:
Dear Tori, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We regret that the renovations affected your stay and that you encountered issues with the breakfast and parking charges. This is certainly not the experience we aim to provide, and we are addressing your concerns with our team to ensure better service in the future. We appreciate your understanding and would love the opportunity to welcome you again for a much-improved experience.Sincerely,Hotel Management
Cleaning supply smell rather strong in the hallways
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,965 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.