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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank's for everything Love Anaheim people are great
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was just okay. A little concerned about cleanliness. Room colors definitely need to be changed. Very gloomy.
Business response:
Mike, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the cleanliness issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Great location but isn’t maintained very well. Spacious rooms but the bed wasn’t very comfortable.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location and that you enjoyed the size of your room. However, we regret the discomfort you had with the mattress. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
No housekeeping on a daily basis Location was great 30min walk from Disneyland. I didn’t like that they don’t have housekeeping on a daily basis so your room will never get clean while you’re staying there. If you wanted more towels or other stuff you had to go down and get it yourself. I had no phone in my room to call to ask for stuff, I had to go the lobby and grab it myself. I would not stay here again
Business response:
Ingrid, thank you for staying at our hotel. While we are pleased to know you liked our location, we are sorry you were unhappy with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are also sorry your room did not have a telephone but be ass... read more
Property is neutral. Bed was uncomfortable, and shower was blah. Never felt I got all the soap off. Ended up using a cup to rinse off. Also heard neighbors, and could smell everything (fish) they cooked.
Business response:
Kay, thank you for being our guest. We are sorry you found the bed uncomfortable, and for the noise issue you experienced. We wish we had the opportunity to address the problems while you were here as we would have done our best to ensure you were comfortable. We also apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Had some trouble at check in. Staff was not so friendly there.
Business response:
Thank you for staying with us at Extended Stay America. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Looks nice enough on the outside but hasn’t been updated inside for a noticeable period of time. Tired, stained carpets in the room, worn bathroom counter and shower walls, dated kitchenette. Some of the bath towels had large holes in them. “Breakfast” is pre-packaged muffins and granola bars.
Business response:
Jackie, thank you for choosing our hotel. We are sorry for the issues you encountered in your suite and that our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,067 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.