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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is neutral. Bed was uncomfortable, and shower was blah. Never felt I got all the soap off. Ended up using a cup to rinse off. Also heard neighbors, and could smell everything (fish) they cooked.
Business response:
Kay, thank you for being our guest. We are sorry you found the bed uncomfortable, and for the noise issue you experienced. We wish we had the opportunity to address the problems while you were here as we would have done our best to ensure you were comfortable. We also apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Had some trouble at check in. Staff was not so friendly there.
Business response:
Thank you for staying with us at Extended Stay America. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Looks nice enough on the outside but hasn’t been updated inside for a noticeable period of time. Tired, stained carpets in the room, worn bathroom counter and shower walls, dated kitchenette. Some of the bath towels had large holes in them. “Breakfast” is pre-packaged muffins and granola bars.
Business response:
Jackie, thank you for choosing our hotel. We are sorry for the issues you encountered in your suite and that our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I appreciate the early check in! My room smelled like a dog had been living in there and peeing on the carpet. It was also next to a service room and every time they opened it we could hear it and it sounded like people were trying to get into our room.
Business response:
Mario, thank you for being our guest. We are sorry for the cleanliness and noise issues you encountered in your suite and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Weird smell in 2nd floor hallway, but room was fine.
Business response:
Christy, thank you for sharing your thoughts about your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the uncommon smell you experienced in some parts of our hotel. We will follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Buena ubicación Muy buena ubicación si el destino es Disney
Business response:
Viviana, thank you for choosing to stay with us during your visit. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We appreciate you and your friend being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Buena experiencia Fue una buena experiencia el hotel está limpio y cómodo no es un lugar con lujos pero tiene muy buena ubicación y las condiciones generales de la habitación son buenas
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, well-kept property, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Las habitaciones con olor a humedad y pariencia de pobre mantenimiento
Business response:
Thank you for staying with us and for your gracious rating. Your concerns regarding the odor and maintenance issue have been shared with the appropriate team to ensure corrective measure are taken going forward. On behalf of all of us at Extended Stay America, we would like to invite you for a much better experience going forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,148 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.