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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Stay - Outdated Overall it was a decent stay but the mattress was extremely uncomfortable and the tv was disconnected and had to figure out how to get it working.
Business response:
Dear Guest, we are pleased you had a pleasant stay and appreciate you writing this feedback. Everything we do is aimed at providing you with an excellent hotel experience, so we wish we could have an opportunity to change your room with the bed that suits you best. We have noted this for your next visit. Thank you again; we look forward to welcoming you back soon! Sincerely, Hotel Management
Is good!
Business response:
Dear Vianey, thank you for the excellent review of your stay at Extended Stay America. We are glad that your stay was enjoyable and that we could meet your expectations. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Nobody at the front desk for check in, waited about 7 to 10 min to see someone. Blanket with bad smell, requested a clean blanket the next day
Business response:
We are sorry for the delay you encountered at the time of check-in and that you did not have a comfortable experience. Your comments will be addressed with the respective teams in an effort to make sure we are more diligent in our approach. Thank you for your feedback, and we will be expecting another chance in the future to make your next visit a flawless one. Sincerely, Hotel Management
When I arrived the front desk girl was extremely rude when I asked for towels that my room didn’t have.
Business response:
Erika, thank you for being our guest and sharing your review. We are disappointed that we did not provide you with the service you deserve from our front desk associate. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have discussed your feedback appropriately to ensure this is not repeated. Thank you again for bringing this to our attention. We appreciate your patience and hope for another opportunity to show you the hospitality you deser... read more
First time at an ESA First time staying at this hotel and was very happy with my experience. The mattress was very comfortable and the room size was also comfortable.
Business response:
Jenifer, our gratitude for taking the time to review your stay with us. It is delightful to read about your experience with us and how much you were pleased with our comfortable accommodations. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nope, don’t stay here Our sink was backed up, we told the front desk when we were leaving for the day about the sink. When we came back that night, there was a huge mess. Water was everywhere along with cleaning products. We called the front desk and to get it cleaned. They told us that housekeeping was gone for the night and they will send up rags for us to clean it ourselves. Also, the beds are extremely uncomfortable.
Business response:
Jillian, we are extremely sorry for the inconvenience caused due to the maintenance issues in your room. Furthermore, we apologize for not handling this concern in an ideal way. We will be addressing the specifics of this instance with the appropriate team to take corrective action and ensure we are more diligent in our approach. Thank you for your feedback, and we hope to have another opportunity to provide a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,967 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.