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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Extended Stay America Hotel Orange County - Anaheim Convention Center is located at 1742 S Clementine St, Anaheim, CA. This location is in the Disneyland neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Location of the area was great and the free parking was a plus. Very basic hotel. Floors did not look like it was mobbed and during the initial check in I requested new sheets due to the current ones looking spotty. Toilet seat had some pinkish residue on it, could have been the disinfectant they used to clean......I hope. Asked personnel to change the sheets and they were quick to comply.
Business response:
Thank you for choosing us. We are glad you liked our convenient location and that you had a pleasant stay with us. However, we apologize for the inconvenience caused due to the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
I like the conveniency but the bathroom had mildew on the ceiling
Business response:
Sophia, thank you for evaluating your stay with us. We are pleased to know you liked our location and had a pleasant visit. However, we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
Amazing and clean rooms, perfect location, friendly staff, no complaints at all
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. Also, we appreciate your comments regarding the excellent service and our ideal location. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Disappointed :( We checked in very late. The toilet had urine on the seat. The floors had not been swept, there was beads from like a bracelet that had broken. The housekeeping is horrible. There is a kitchenette, but with ZERO supplies. You have to ask for extra towels which is fine, except they use really cheap toilet paper, and they give you one roll, and when you need help to get more towels, or anything for that matter... you can never find anyone at the check in counter. I think they are under staffed, and they need to... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Sincerely, Hotel Management
Disneyland Our room was semi clean, only had 2 towels and 1 bar soap for 4, the bathroom door handle wasn’t secure, and there was no tv remote. The free WiFi was slower than 3G wireless and the on the go breakfast was a joke.
Business response:
Chris, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, we will share your comment with our brand leaders to determine new grab-and-go breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The price to use laundry facilities and front desk did not have quarters! Also the towels looked dirty!
Business response:
Thank you for sharing your review. We are sorry for the inconvenience you had concerning towels and the cost of using the laundry facilities. Your feedback regarding the towels is shared with our housekeeping team for review and action. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 4.3 star rating with 2,067 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.