Extended Stay America - Orange County - Cypress

Business response:

Dear Ezriella, We truly regret reading comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged, or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. We will review these instances to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,... read more

Business response:

Dear Gregory, We are sorry to hear about the maintenance concerns in your room. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Gil,Thank you for bringing this to our attention. We sincerely apologize for the disturbance caused by the noise during your stay. Ensuring a peaceful environment is a top priority, and your experience does not reflect the standard we strive to maintain. Your feedback will be addressed with the team to prevent future occurrences. We hope to have the opportunity to welcome you back for a more comfortable experience.Sincerely,Hotel Management 

Business response:

Dear Josey, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered here. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management 

Business response:

Dear Matthew, Thank you for being our guest. Providing comfortable hotel accommodation is always our motto. We are sorry for not meeting these expectations for you. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, the room mentioned will be professionally inspected as a precaution. Thank you again for bringing this to our attention. Our front desk team is always there to assist you and improve your time with us. Apart from this, we hope you had a pleasant stay a... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Kelly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management