Extended Stay America - Orange County - Huntington Beach

Business response:

Shaylene, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Alexander, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and that you had a relaxing stay in your well-appointed room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Steffani, thank you for choosing Extended Stay America for your stay. We are glad you had an overall pleasant time here, but we are sorry for not meeting some of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Denise, thank you for being our guest. We are also sorry we missed meeting some of your expectations with regards to our grab-and-go breakfast offerings. Your concerns have been shared with our Brand Leaders so they have knowledge of our guests' desires and will assist them in determining new future offerings. Thanks again, and we hope to host you back in future. Sincerely, Hotel Management 

Business response:

Gloria, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay. We apologize for the inconvenience you experienced due to the issue with the Air Conditioning. Please be assured that your feedback has been discussed with our engineering team so that they can service the unit and fix the problem. We appreciate you for bringing this to our attention and hope to have a chance to redeem ourselves in near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you liked our courteous service. That being said, we apologize for the problems you encountered with the comfort of the bed. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management