Extended Stay America - Orange County - Huntington Beach

Business response:

Gloria, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay. We apologize for the inconvenience you experienced due to the issue with the Air Conditioning. Please be assured that your feedback has been discussed with our engineering team so that they can service the unit and fix the problem. We appreciate you for bringing this to our attention and hope to have a chance to redeem ourselves in near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you liked our courteous service. That being said, we apologize for the problems you encountered with the comfort of the bed. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Rick, thank you for being our guest at Extended Stay America. We are pleased to how much impressed you were with the top-notch service provided by our staff, and we will surely share your praises. That being said, we are sorry we missed meeting some of your expectations and have taken a note of your feedback for future evaluation. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jessie, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Tatyana, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your terrific review of Extended Stay America. Thanks so much for taking time out of your busy day to let us know that we exceeded your expectations. Rebecca will be so pleased that her exceptional service made your stay with us memorable. Thank you for being our guest, and we hope you will stay with us again. Sincerely, Hotel Management