Extended Stay America - Orange County - Huntington Beach

Business response:

Thank you for the review of Extended Stay America - Orange County - Huntington Beach. I am glad to read that overall you had a pleasant stay, and I will be using your comments to step up our game. We appreciate your business and hope you will be back to see us on your next trip. Sincerely, General Manager 

Business response:

Bella, thank you for staying at Extended Stay America - Orange County - Huntington Beach. We love having excellent rating like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to post a review. Although you enjoyed your overall time with us, we're sorry that we missed meeting some of your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We appreciate your business and hope you'll make plans to stay with us again! Sincerely, General Manager 

Business response:

Daniel, thank you for taking time to write a review of our hotel. We are pleased that you enjoyed your stay with us. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you so much for being loyal towards Extended Stay America - Orange County - Huntington Beach. We are delighted to know you thoroughly enjoyed your time with us and that our pet-friendly feature was perfect for your needs. We appreciate you choosing us once again and can’t wait to welcome you all back for yet another wonderful experience. Sincerely, General Manager 

Business response:

Suzzi, thank you for being our guest. We are glad you liked some aspects of our hotel, but we are sorry that you were inconvenienced by our housekeeping policy. We also regret the inconvenience you experienced with clogging of the toilet. We appreciate your feedback which will help us to improve our future guest experiences. We hope you will consider us again when in our area. Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - Orange County - Huntington Beach. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America - Orange County - Huntington Beach. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Thank you for your stay with us. While we are glad you appreciated our service, we are sorry to know you did not rest well. On a future visit, we would be very appreciative if you would alert the front desk of any issues, so they can be resolved immediately. We value your business and we would love to welcome you back soon. Sincerely, General Manager