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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Reserve... The staff at the front desk did not have our reservation! We booked & paid through Hotels.com with our CC. Not happy that the staff had no clue. We also needed a ground floor for access due to a Disability & gear we had with us. We were put on the 2nd floor.
Business response:
Clifford, thank you for your feedback. We are sorry we were unable to provide you with the room of your choice and inconvenience caused. Your comments have been discussed with the front desk team, and we are reviewing our procedures so this does not happen again. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager
Opinionated Review I liked the hotel for the inexpensive price and the length of my stay. However, I feel like the linens could be updated. And even though my room was non-smoking I smelled a faint stench of smoke in the air and I feel like a deodorizer could be used to make the room smell more pleasant.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you enjoyed your overall visit and that you also found us to be of a good value in the area. However, I am sorry for the issues you had while being here. I have shared your concerns with my team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Everything was fine. Would be good to have information in room about maid service, taking care of garbage, etc. This was our first time at extended stay. Shower curtain didn't fit and rod was sloped down so curtain really didn't help at all. No garbage can for kitchen. Beds were comfortable. Staff very helpful.
Business response:
Thank you for choosing Extended Stay America and for your review. Although you enjoyed your time with us and were impressed with our courteous associates, we regret if any inconvenience was caused while being here. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We appreciate your business and hope to make your next visit a memorable one. Sincerely, General Manager
My Stay at Extended Stay Clientele were a little sketchy. The bathroom was not as clean. The remote control was very sticky and seemed to not have been cleaned in a while. The receptionist was very nice and helpful.
Business response:
Veneta, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Donato, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Bug in the bed We only stayed one night, overall the place was nice. We found a dead bug in the sheets of the bed. We called to ask if we could have our sheets changed and they had us go to the front desk to pick up new sheets and change them ourselves. Then when we were leaving there was dog feces all over the floor at the front of the entrance. The clerk knew about it and warned us, but didn't seem like she was in much of a hurry to do anything about it. Other than that, it was a nice place! The room was nice and I love th... read more
Business response:
Michelle, thank you for sharing feedback about your recent stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this incident will not deter you from returning to enjoy a great stay with us next time. Please visit us again in the future so that we can regain your confidence. Sincerely, General Manager
Business response:
Candace, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
If your towing a boat or trailer, they have space. Picked this hotel due to lots of parking area for the boat I was towing. Not many hotels in this area have that availability. Hotel itself was clean and comfortable.
Business response:
Stanley, it was a pleasure to have you as our guest at Extended Stay America - Orange County - Huntington Beach. We are delighted to read you liked our well-kept property and that our facilities met your expectations. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 4.2 star rating with 1,294 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.