This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this hotel. Upon check in, the lady at the front was very accommodating with adjusting my room. I was then told that my room had a kitchen in it, but if I wanted any dishes or anything, I’d have to request them from the front desk. Immediately after opening my room, I noticed bugs flying around. The bathroom had nothing it to include missing a hair dryer. I decided to try and take a quick nap, but could not rest without being attacked by fruit flys. The next morning i went down to the lobby where the I was told I could... read more
Business response:
Karl, thank you or being loyal to our brand. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
You Get What You Pay For You get what you pay for. All was ok until I came across a sign that read the facility contains chemicals known to cause cancer. Understand it would hinder sales but something folks should know up front. And the "Included Breakfast" is nothing more than coffee and processed/prewrapped muffins.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
The room it was dirty and the bed very dirty and smelly the pellets also. I have some pictures
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
The staff and general Manager were so disrespectful and cussing at me and than told me i was rude and too leave or the police would be called i definitely don't recommend stay here the Manager and general Manager are 2 faced unreasonable people and let there employees disrespect uou and than kick you out definitely dont stay here unless yur Asian since that what the general Manager is and prefer too be there
Staff is courteous and nice. The hotel definitely needs work. I had to be moved 2xs. First time was because my there was a huge roach in the bathroom that scared my daughter, second time was because the toilet was not working. The last room was okay for us to sleep in but definitely not the cleanest. I really did wish our stay was more enjoyable. Thank you so the kind staff for trying to be accommodating.Kuddos!!!
Business response:
Thank you for your feedback. Although we're glad to know to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered in your rooms. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking necessary actions to make sure future guests do not experience the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
venter tid på blive registret. Meget støj fra nabo og rom over. dårlig lugt i rummet ikke bedste rengøring. Ingen fjern kontrol til tv. samlet set ikke et sted jeg vil anbefale. Helt sikkert ikke besøge igen.
Business response:
Allan, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
Broken handicapped room door. The room door on the handicapped room was not working and I had trouble with it the entire trip. I got Locked out of my room on the last day at 6:00am.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The room smell like sewer and I didn't realize it at first because they mask the smell with some kind of perfume. Internet speed VERY slow (0.3mbps). No disposal, stove is very old, not a good environment for cooking.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I didn't end up staying at all. I did not end up staying there because I booked a smoking room, which they did not have apparently. I still checked in, went to the room, was there 5 mins. And checked out because right outside my room was the ashtray and trashcan for everyone to use so everyone was right outside my door.
Business response:
Wendy, please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.