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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would avoid this hotel. The person at front desk was pleasant, however the room was disgusting. Dimly lit, dirty carpet, mold all over the shower, the smell in the room was dank and musty,( like a soggy basement). There was an active drug dealer in the parking lot. Definitely wasn't what i expected.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Improve breakfast menu and cleanliness of the room will be helpful. Also, we changed reservation from 2 days to 1 day. Receptionist provided us print out that we will be charged for one day only buy expedia charged us for 2 days. I also made a support call for same.
Business response:
Thank you for being our guest. We are very sorry for the issues you encountered with the cleanliness of your room and for not meeting your expectation with our breakfast. We have made a note of your comments as we plan any changes to it. Your feedback has also been shared with the housekeeping team so that they can be more diligent about their work. Also, feel free to contact us for any quarries. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Dirty and loud. Didn’t have towels in my room when I arrived and when I asked for it, took an hour to get there. Disappointing.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guests don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
handy to the freeway to san diego and LA. run down in places, plug in bathtub broken. front door dead lock didn't work at all. a/c noisey. NO DAILY SERVICE on room, have to ask for new towels etc. a fee is charged if you need a service during a stay. carpets filthy. no facilities in room coffee pot, etc, had to be retrieved from reception in a "kit" pet friendly is new to us as a travelling couple seeking a nice "quiet" room. woken up several times by a barking dog which was left alone in the room. "continental breakfast" as... read more
Business response:
Mark, thank you for staying with us and providing your feedback. We are disappointed to read our rooms did not meet your expectations for a perfect stay and sorry for the inconveniences you had while you were here. However, we are glad you were impressed by the exceptional service by our front desk associate Gina. Thank you again for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management
Room smelling bad upon entry.a lot of dust under bed.Don’t accept cash.Refused to accept copy of credit card of my friend that I had on a text mssg;they needed the physical card(but maybe they were right about that)I asked the front desk to send a housekeeper to spray the room on the next morning but She didn’t .
Business response:
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider a future sta... read more
Old not well maintained
Business response:
Jiju, thank you for your review. We apologize for the poor condition of our hotel. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
There were no towels in the room, so I went to the lobby and let them know. She said "wait here and I'll get you some". Left for a minute and came back and said "They're still in the dryer." I asked if some could please be brought to my room, I would be coming back late. The answer was yes. Came back very late. No towels. In fact, there were no trash cans either. In the morning I didn't have time to wait, so I showered and dried myself off with LOTS of Kleenex. With no trash can to throw them in. When I told the clerk in the... read more
Business response:
Kat, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bugs in the room There were bugs all over the hotel room it was horrible.
Business response:
William, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Kathy, please accept our apology for the inconvenience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.