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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location for in Irvine. Hotel extremely run down. No cups or coffee maker in room. Air conditioning didn’t work and old hard mattress.
Business response:
David, thank you for posting a review of your stay. Although our location was ideal for you, we apologize for the inconvenience you had due to the hotel policy and the HVAC unit. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Our maintenance team is also fixing the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I had great hopes for this apartment hotel. Sadly after traveling for over 20 hours we woke to find no cold water. Morning number 2 we awoke to find NO working water at all. The refrigerator did not work and was replaced on day 3. I payed for enhanced internet only later to find it was per device thus had to pay twice. So sadly I had to many negatives to justify the cost. The staff however were nice, apologetic and understanding.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Plenty of parking and the staff was nice. They helped me get on the internet.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our associates, but we regret your stay was not a great one. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was a Dirty property (hallway clutter, trash), room smelled smoky
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
They overbooked my room. Who does that??? I will never make reservations there again.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room I stayed in was Dirty beyond word .. I have photo of it with the dead cricket in the bathroom and the sink were as if someone threwup..I will forward my report with the department of health.. this experience was beyond believe and I could not not believe this hotel in Irvine can be in this condition .. and the worse of it you can’t even reach the staff .. you are left alone no one to get help .. I checked out the next day no one in the office and no one to answer the phone located outside the lobby .. Bad bad hotel ... read more
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room and for not being able to resolve the problem. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us anot... read more
Horrible room. Regret staying there.
Business response:
Marcos, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not clean at all. Leakage of water in the shower pipe..
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working on our procedures so that such problems are not repeated. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Disappointed No elevator. Put us on second floor. Put hotel on my list to stay away from .
Business response:
Orbbe, thank you for being our guest. We apologize for the problems you had with the elevator and regret the inconvenience it caused. We understand your frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.