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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very pleased with the location! However the facility I was not pleased. There was a funky smell throughout the hotel, we had toenail clippings on the bed, our stove didn’t work and there was no microwave glass plate. I had to go to the front desk every time I needed clean towels, I also had to bring my dirty towels with me to the front desk for the exchange. I was told numerous times to come back because there wasn’t clean towels available. I also had to empty my own trash in my room in the trash room on the floor I st... read more
Business response:
Thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Location wasn’t bad, 10-15 minutes from the beach. There were a lot of homeless people hanging around, lots of noise from the floor above me, and in the hallways, room was dirty, there were hairs in the bathtub, and on the sink, the remote had one hair stuck on it, the shower was not good, the water pressure was minimum, I called to request a different room and they told me there was nothing available. The bed was very uncomfortable, I won’t be staying here again.
Business response:
Thank you for your review. We apologize for the issues you encountered in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret the inconvenience you had due to the other guests on the property. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My stay was overall pleasant. The room was clean and quiet. The only thing that was very disappointing was the person who checked us in. We arrived and there was nobody there. We can hear a girl in the back room laughing and talking very loudly. We waited over 10 minutes for her to actually come out. She didn’t even greet us. On the bright side the girl who checked us out was very nice and pleasant.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The room was filthy. Dirt on the floors, unclean chairs bed sheets were not washed
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Denied a room! Booked and was denied a room due to being "oversold". Totally unacceptable for both the facility and Hotels.com
Business response:
Jack, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Filthy, disgusting, dirty - Do NOT stay here! Filthiest room I have ever stayed in. Wasn't expecting quality but I was expecting clean. Floor was NOT cleaned - twist ties, smashed chocolate, popcorn kernels on the floor, plastic strip from some takeout container. Let the front desk know they needed some quality control on housekeeping as I went out for dinner. All I got was "Okay. Thanks for letting us know." Next morning as I went to unplug my computer from under the desk, I found MORE. The mattress was askew so there was a... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
S2a I arrived at the hotel to check into my King suite and i was immeditalty downgraded to a room w 2 beds instead, which didnt fit our needs as a couple. As i walked into the elevor it smelled very strong odors of old food of some sort. We came to relax and the lights in the room were that of a overlir hospital. The shower came with notjing but a hard bar of soap. The worst of it all, was blood on the bedding
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.