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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is not sanitary
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It was canceled because of flooding that was the email and call received. Nothing to say but have to find last minute hotel to stay which is way expensive
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Here’s essentially a step-by-step of what my experience was: -Walk in: Greeted by… nobody. Ring the bell… five minutes later a teen walks out smacking her gum asking what you need. You tell her you’re arriving for your 3pm check in- she tells you to wait 20 more minutes. -Arrival at the Room: I insert one of the two cards I received… and low and behold one of them doesn’t work. Okay, walk into the room, and be greeted by the smell of dirt and musk. You then proceed by searching the whole room for bedbugs, as the other review... read more
Business response:
Thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the low shower pressure and take steps to make sure the problem is resolved. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Manag... read more
Hotel needs to be upgraded The staff at this hotel was great! The rooms need to be upgraded. Hallways were musty and the hotel side door couldn't close creating a security risk. The Tub had an off color patch on the wall. The towel rack was bent, The refrigerator had no light. The reading light was crooked.
Business response:
Bruce, thank you for taking the time to share your comments. We sincerely apologize for the issues you encountered and for your disappointment with the overall condition of our hotel. We will discuss your comments for the upkeep and the updates with the teams involved and the leadership team to enhance our guest experience. We hope to have a future opportunity to host you. Sincerely, Hotel Management
This place is definitely reflects the price you pay. The walls are very thin and you can hear your neighbors. The rooms are out of date. There were stains all over the fridge.
Business response:
Thank you for your review. We are sorry our room was not to your expectations and for the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
If you want rude staff, no amenities and foul smelling this is the choice for you. Literally has nothing in the kitchen, you get a couple of items from the front desk, no knives, utensils, cooking items. Want to clean up? Sorry, nothing for that either.
Business response:
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Also, your concern regarding the cleanliness will be shared with our ho... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.