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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told by the desk I would not be charged for the room. But I was anyways. I will be making a dispute on my card and a complaint.
Business response:
Dear brett, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please contact the hotel front desk directly so we can assist you further. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
No communicatio?? Upon checking in the Hotel stated they did. It have my reservations. Even after showing them the receipt. Then checking out they tried to charge my mother when she turned in the key card. My mother and uncle speak little English. I hope this isn’t the reaso for the issues. And both times I had to call/ talk to the clerk. I also had to resend my reservations to the clerk at the desk. Really??
Business response:
Dear Lylyne, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Not happy The hotel smelled like really bad food. The refrigerator was leaking water, the floors were dirty, the bed was so noisy, it made a noise every time we moved in bed. The best part about our stay, was the front desk staff when we checked in. Definitely not worth the money I paid for the room. Highly disappointed!
Business response:
Dear Jeff, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We also apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would be happy to provide yo... read more
There were doing AC unit cleaning and the room was very wet when I checked in, floors, curtains, etc
Business response:
Dear Dawn, thank you for staying with us and sharing your comments online. We are sorry for the inconvenience caused due to the wet area in the room. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. We look forward to your next visit. Sincerely, Hotel Management
Not much to like place was filthy
Business response:
Dear Michael, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
When we checked in and given keys to the room, there was someone already in the room. Had to go get another room. the next one was dirty. Dirty towels all over the bathroom. Had to get another room. By now there was only a single room left instead of the double we had booked. The room was very nice though and the staff was wonderful! This was late at night. They arranged a refund for us so we are not angry, just not super impressed. I maybe would stay here again, but would make sure my room was clean and really mine!
Business response:
Dear deor, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Employee is friendly. When I book room and request 2 queen beds, Manager change our room to 1 queen bed without notice. But they accept give two 1 bed room and credit some to us. Hotel has noisy by next room. Morning has renovation noisy. Aisle has more than 5 towels. Looks dirty. Bedding sheet feel not clean and small bad.
Business response:
Dear CHIN-JUNG, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Front desk was rude and send me back at 1:00 PM and then came back at 2:45 PM, still made me wait. They had no idea which rooms are clean and not. They even not bother to look at you and keep on staring at screen. Even when they talk, they stare at the screen.
Business response:
Dear Himanshu, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.