Extended Stay America - Orange County - John Wayne Airport

Business response:

Thank you for your review. We regret the inconvenience you had at check-in and for the noise issue, you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Dan, thank you for your review. We apologize for the housekeeping oversight you encountered and regret the inconvenience caused. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, 

Business response:

Erika, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely 

Business response:

Sergei, we appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel, so we sincerely apologize for letting you down. We are working with our team to make sure we exceed our guest's expectations. We request you to allow us to provide you with the hospitality we desire for all of our guests. Sincerely, Hotel Management