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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not have a room for us. We had to book another room at another hotel. Yet we have still been charged for this room.
Business response:
Dear Alexandra, please accept our apologies for your experience and for not meeting your expectations. We will review the incident with our team. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Rooms smelled
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Very dirty, not properly mantained
Business response:
Dear Ricardo, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
My room was so dirty I couldn't stay there. Very disappointing
Business response:
Melissa, thank you for taking the time to post your feedback. Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our housekeeping and front desk team since a suite should not be made available for occupancy until the cleaning process is complete and a supervisor has inspected it. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider us again to provide you with the flawless v... read more
Check the beds!!! The service was great and very accommodating when we had a problem. The room was horrible with a huge stain on the bed of I don’t know what. They did move us to another room, but we ended up checking out after that first night.
Business response:
Robert, we are sorry for the issues you faced in your room, which shortened your stay with us. We will be looking into your concerns with the appropriate team to see what went wrong and how we can further improve the quality of our accommodations. On a positive note, we are glad you liked the service provided by our associates, and we hope you will allow us another chance to restore a favorable impression. Sincerely, Hotel Management
a travel nightmare they told me, curtly & rudely, that they had no rooms despite having booked weeks in advance. they offered no help in finding a new hotel, even though i was a traveler alone at night with a dead cell phone and no car, so i was forced to strike out on foot with no map, no direction, with the sun setting and pray i found a place to sleep. worst hotel experience of my life. travel nightmare.
Business response:
Matt, thank you for sharing the specifics of your visit. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Terrible Hotel 1) lots of food on floor in hallway from 3pm until we checked out that night at 9:30 pm. 2) air conditioning quit working. 3) dirty room. 4) entire hotel smelled awful We finally cancelled our entire stay on day 1. Finding out the air wasn’t working was the last straw and we went to another hotel down the road.
Business response:
Helen, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not recommended The photos of the room we stayed in looked much nicer than the actual room. The entire hotel smelled horribly and was very noisy. Our room was not very clean, a little run down, and had a dead bug the size of a quarter encrusted on the wall. Our room smelled like urine and there was a loud humming noise coming from all of the lights. I would not stay here again.
Business response:
Jeanette, thank you for taking the time to write a review. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.