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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
so i paid for my hotel room with a reservation and the lady and male in the from were harassing me at the front desk said i did not purchase a room or anything and was so disrespectful. i need a refund and i was never allowed to get a room and did not stay there and wasted $147 . very disappointed and not happy about that and i went the the hyatt in newport beach and that was the best experience ever. please help with a refund because i wasted my money for such a horrible place and had the money and was never able to stay at... read more
Business response:
Gavin, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely
Room dirty, people cooking with food smells that linger, refrigerator dirty and opened wrong direction. Staff was very courteous, friendly and helpful despite being obviously understaffed!
Business response:
Pam, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
DON'T WASTE YOUR MONEY GO TO MOTEL 6 My trip to extended stay was very disappointing number one they didn't have ice in the whole hotel they had no water no sodas no drinks my room was dirty when I got it they I asked for my room to be clean and they said I had to be there 8 days in order for my room to be clean I wasn't 2 days and I wanted my sheets changed or whatever and they don't do it sink was clogged refrigerator was dirty unbelievable I am totally shocked by John Wayne airport that the hotel would actually look like ... read more
Business response:
Vernell, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. We would welcome the chance t... read more
No shampoo no toilet paper, rude customer service I’ll never go back to this location.
Business response:
Meghan, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our housekeeping team and make sure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Business response:
Richard, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.