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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator area smelled like smoke & urine. The fire alarm went off 3 times in our one night stay. The location was convenient to us for our needs. Although the rooms were clean, the lights by the beds did not work in one of our rooms. I reserved 6 rooms in total, 3 single king beds and 3 double beds. When we checked in we received 1 single bed & 5 doubles. We didn’t mind this change but it was not what I had reserved for my family. I would not stay here again.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
After we checked into our room we went to it and notice our room a complete mess. The pillows had red stains on them the floor looked like it hadn't been sweeped in days. There were fingerprints all over the place and when looking at floor closer we found peoples toenails. We were completely disgusted and left and asked to be refunded and checked out sinve we did not feel comfortable sleeping there.
Business response:
Jose, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
This hotel is not clean and yet I love a few of The staff members there and they are so good about my service dog and her little quirks I cannot even begin to pretend that this place is clean enough to be livable for me or even my dog ! I bring cleaning supplies and clean it myself but this last time I did so for hours and hours only to find it was never ending because of how filthy it was overall. So I went downstairs and asked for another room and of course they were “sold Out” so I had to remain in my dirty room and I was... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The first thing I noticed was that the building wasn’t locked. Anyone can get into the hotel without a key card. I felt so unsafe. The Suite had no dishes, cups, silverware etc. I had planned on cooking there but couldn’t because there was nothing with what to cook or eat. There was no breakfast, not even a continental breakfast. I don’t think I’ll stay here again.
Business response:
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. Also, your ... read more
We did not stay at this terrible hotel. I assumed being near the airport that this was a good hotel. Boy was I wrong. Never stayed here. I gave my key card back to hotel desk 20 mins after receiving them.
Business response:
David, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Megan This place is only good when you have no choice anywhere else. It is not good place if you if you are with family or kids. Smells smoke in hallways and elevators. Don't expect to have kind welcoming from their staff. No phones in suites. if you need something, you have to go to their reception. and then you see cold face from receptionists.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
$120.00 motel 6 Short story: This is a very expensive poorly maintained motel 6. Reminded me of the 60's when you could smoke anywhere on the property. Smoke filled corridors, dirty elevators, dimly lit hallways and very uniterested staff.
Business response:
James, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Worst i have ever seen The room and the whole building has an oder. The floor and wall is super thin. All kinds of noice at night. Worst hotel i have ever seen.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.