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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything from the parking to the elevator to the high pitched voice of the teenage receptionist was wrong about this place. The property was designed by a color blind from the drapes to the carpet I thought i checked into the circus tent. Even the name is farsical there was nothing “plaza” about this plaxe.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The bathroom sink was completely clogged, there was no ice machine, outside grounds and elevators were dirty. No pool or jacuzzi, and nearly $200 per night. Outrageous.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This is not a nice hotel and is dirty and needs lots of TLC..
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
poor information at reservation Terrible. over half the hotel was rented out to homeless. Should have known before hand when making reservation. extended stay asked for dishes none in room very limited supply. Got a coffee pot but no coffee mugs said"oh those were all broken" they gave us water glasses. Asked for towels on day 2. Was told to bring down the dirty towels to exchange. Asked for maid service Reply" oh you need to stay 7 days for room servce, we are not a full service hotel" Customers should be aware it is not a ... read more
Business response:
Paul, we aresorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service.We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team, and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Plea... read more
Very disappointed As we came in to check in for our room the lady at the front desk seemed annoyed with people and told us and a few others that we had to wait to check in cuz there weren’t any rooms available yet even though i already had a reservation. And she said well check in is at 3pm and we barely got there by 230pm. Very sad to experience this after 2hours and half of a drive we had we were already tired ourselves. Then we walk into our room and turn on the tv and it wouldnt work it would turn on and off while we try... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. Also, we are sorry to hear you were inconvenienced by m... read more
Save your money. Got this place with the impression that it would have all the good hints we needed in a kitchen. There was no cookware or dinnerware. Was truly a disappointment.
Business response:
We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forward to your next visit. Sincerely, Hotel Management
Brutal - property not secure doors propped open always smelled like smoke and weed. Dirty
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
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Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.