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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
S2a I arrived at the hotel to check into my King suite and i was immeditalty downgraded to a room w 2 beds instead, which didnt fit our needs as a couple. As i walked into the elevor it smelled very strong odors of old food of some sort. We came to relax and the lights in the room were that of a overlir hospital. The shower came with notjing but a hard bar of soap. The worst of it all, was blood on the bedding
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Total BS no room available. No room available when I arrived
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
This property stated that they had recent renovations done. Well they must have been to the outside because the inside has not been renovated. It smelled like an old casino upon entry. Our kitchen sink did not work and the ceiling light in room kept flicking on and off during the night while we were sleeping. The beds were totally uncomfortable and the bedding was no better. I would absolutely not stay here again. We actually moved to another hotel the next night. I would have left after we checked in but it was late and I w... read more
Business response:
Please accept our sincere apologies for the unpleasant stay you had, and we regret the issues you had in your suite. We have shared your feedback with the appropriate team to improve our service and facilities going forward so we can improve our guest experience. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. It is never our intention to disappoint you in any way, and we hope you will reconsider staying with us whenever you travel to this a... read more
Rooms are not clean i didn’t enjoy my stay
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
I stayed 3 nights 4days. The second day I was woken up to fire alarms at approximately 9am. When I called about wether or not I should be concerned about the alarms they said they were testing the alarms. They had never informed me of the alarms ahead of time. My key was always malfunctioning and almost every time I had to go down to the front desk to get it switched out. I even spent 20 minutes outside my hotel room because the front desk lady said she would “come up when she wasn’t busy”. That is just ridiculous. They had ... read more
Business response:
Thank you for being our guest. It was disheartening to read about the difficulties you had, and we regret not meeting your expectations. We are sorry for the disturbance you had due to the testing of the fire alarms and breakfast not being served. We also apologize for the malfunctioning key cards and the disappointing service you received from one of our associates. We will utilize your comments to enhance our guest experience. We hope to receive an opportunity to improve your impression of us. Sincerely, Hotel Management
Property looks like a prison. Amenities were a joke
Business response:
Patrick, thank you for your review. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,045 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.