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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here twice and both times provided a ghetto vibe. Examples below: 1. Overpowering marijuana smell at front desk/lobby both times. I'm not against marijuana, it's just that I don't expect the front desk to smell like a pot shop. 2. Non hotel guests meeting in the parking lot only to blast their stereos as if they were having some sort of impromptu bass competition. 3. Middle school aged girls slumber party happening above my room until 4am the second stay. Now, if you knew me, you'd know I'm the last person to be bothe... read more
Business response:
Thank you for visiting us again. We are sorry for the odor you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We also apologize for the noise issues you encountered at night, which impacted your experience. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will reconsider and return so we can make it up to you. Sincerel... read more
Wi fi didn’t work, heating/ac didn’t work, blankets were the thinnest I’ve ever seen, and the entire breakfast was a cup of coffee and bad-tasting instant oatmeal.
Business response:
Mark, thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your air conditioning and wi-fi was not working properly. We have shared your comments with our facilities manager, and the problem is being corrected. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will also share your valuable comments regarding the blankets with our Brand Leaders so that they can take the necessary steps to make our future... read more
Cleanliness was horrible. Continental Breakfast was horrible , hot water and oatmeal is what they served. I will not be staying at this property again
Business response:
Thank you for your review. We are sorry for the cleanliness issue you experienced at our property. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We urge you to choose us again as we are confide... read more
This hotel is okay for one night . They don’t have free breakfast. Just coffee with small muffin .
Business response:
Amen, thank you for your review, and it is nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Wont stay again. The room had a smell when I walked in. It was a handicap room and I did not ask for a handicap room. This was unfortunate as the bathroom did not have a sink countertop for me to get ready in the morning. The Shower was a handicap shower. You had to hold onto the handheld shower adapter or all the water would spray out of the shower area. Showering was interesting to say the least. It appears alot of construction or out of town workers stay here. The hang outside in the parking lot at night and it makes it i... read more
Business response:
Lisa, thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice and for the issues you encountered in your room. Your feedback will be shared with our maintenance team for review and action. We also apologize for the inconvenience you faced due to the other guests. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
the "continental breakfast" was granola bars and muffins. Coffee, hot water and tea should be available all day. After a long drive, we needed to use a bathroom. They wouldn't let us use a bathroom until we had completely checked in - withholding a bathroom is unacceptable. They charged us $110 for the dogs - outrageous price!
Business response:
Thank you for your review. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Also, we regret all the inconvenience you had during your stay. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We hope you will afford us an opportunity to redeem ourselves in the f... read more
Dirty The room was really dirty Floor made my feet black Sinks were clogged as with the tub It had a curtain to cover closet shelving and it fell i my head Light was out in bathroom And to top off roach infested
Business response:
We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Dirty room Continental breakfasts coffee small child muffin and nut bars VERY CONTINENTAL NEVER AGAIN
Business response:
Thank you for your review. We are sorry to learn our breakfast offerings were not to your liking. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We value your business and hope that you will consider us again whenever your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.