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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s super close to the airport and I know that it’s an extended stay...but I wouldn’t recommend staying more than a few days here. Security is pretty lacking, the rooms are barren. The front desk staff are beyond helpful however, which makes up for
Business response:
Kim, thank you for your review. We are sorry for not meeting your expectations with regard to your suite. Your feedback has been discussed with the appropriate team members to improve our accommodations going forward. The safety and security of our guests is always our utmost priority, and we have taken note of your comments. On a positive note, we are glad you liked our front desk associates. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Avoid this hotel if you have a family. Horrible, unsafe, and we stayed one night and re-booked to a different hotel. The hotel is being used by the city to dump homeless people that have been ask to leave public property. The state of California requires immediate shelter be provided to those people. Well, their also appeared to be people living their cars in the back of the parking lot. Didn't feel my family would be safe. I moved from Newport Beach in 2018 and relocated out of state. This area around the Airport use to be ... read more
Business response:
Jane, thank you for taking the time to review your stay with us. We are sorry to read about your experience, and we regret that this affected your time with us. A stress-free and safe stay is what we strive to provide all our guests, so we regret we missed the opportunity to make you feel comfortable. We hope you will allow us another opportunity to host you. Sincerely, Hotel Management
GROSS AND TERRIBLE Terrible terrible. Disgusting room. I never stayed. I checked in and left. I will be requesting a refund and reporting this hotel to the health department.
Business response:
Justin, thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to improve the quality of our accommodations. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Was charged for a night when we didn’t even stay at the hotel or even check in to it
Business response:
Raymond, thank you for your review. We are sorry for your disappointment with the charges. If you have any queries unresolved, please reach out to us. We value your business and hope to see you soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible it wasn’t clean and it smelled and ok’d
Business response:
Maria, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Its ok. Nothing special. The room was clean. Bathroom clean. The fridge did not work. Either did the freezer. The lady at the front desk who checked me in was very nice. The lady who checked me out was rude and unfriendly. Also vending machines out of order even though they were fully stocked.
Business response:
Thank you for your review. We apologize for the maintenance issues you encountered in your suite and with the vending machines. Your feedback will be shared with the appropriate team for review and action. Also, we are sorry you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. However, we are glad you had an overall satisfactory stay. We value your business and hope to have another opportunity to welcome you back soon for a flawles... read more
Rooms were dirty and had to change 3 times and wanted a refund and got nothing g
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and regret the inconvenience it caused. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,045 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.