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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Outrageous to say the least.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Nightmare in newport Me and my girlfriend went there just to get away for a night. We kept getting Bitten by some kind of bug or flea not sure what it was . So it was a miserable night that i didnt exspect in a place like this in newport beach ,ca we didnt get a wink of sleep and we left early in the morning beford the sun rose with our tails between are legs
Business response:
Garry, we take comments such as this seriously, so we thank you for providing the information. Please accept our apologies for the concern you outlined in your feedback. Kindly know we have procedures in place to make sure we do not have problems such as this, and while we feel this was an isolated event, we will certainly have the room thoroughly inspected and treated as a precaution. We hope you both will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The door to my room was open upon my arrival. The remote control for the TV was broken. There was a holder attached to the bathroom wall for a blow dryer. But there was no blow dryer. There was no coffee maker. There were no hangers in the closet. There was an iron but no ironing board. The only toiletries provided were two small bars of soap and a small tube of low-grade shampoo. No conditioner, no body lotion. The desk phone did not work. The line was not plugged in. The outlet was apparently behind the bed, which was far ... read more
Business response:
Thank you for taking the time to post feedback regarding your stay. We regret if we did not provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and we will address the concerns with our team to take appropriate actions. We hope we have the future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rooms were dirty, whole property was dirty. Outside was filthy, hallways, elevator areas all filthy. Dog poop inside the building. Staff has zero concern for comfort of the guests.
Business response:
Troy, please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from our associates. We have taken note of your feedback and have shared it with the appropriate team to make sure we deliver a better service going forward. Moreover, we are sorry for the cleanliness issues you encountered. We understand your frustration and have discussed this with the housekeeping team to be more diligent in their efforts so we can improve our guest experience. We hope you will g... read more
Dirty Staff was friendly but the room was dirty. The toilet had hair all over it so it wasn’t cleaned. The top blanket looks like it hasn’t been cleaned in months.
Business response:
Jennifer, thank you for taking the time to share your review. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. On a positive note, we are pleased you liked our associates. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Building is old and Smells like Cigarettes. The customer service was great. However, the building is old and our room stunk like cigarettes!! It was horrible! We had to walk up and down the stairs (we were on the 3rd floor, not sure if there was an elevator or not). Luckily we were only there 1 night and arrived there just to basically sleep.
Business response:
Patricia, thank you for taking the time to share your review. We are sorry our hotel did not meet your expectations and regret the smoke smell in your accommodation. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. On a positive note, we are pleased you liked our associates. Please come back to visit us again and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Thank you. Sincerely, Hotel Manage... read more
Save yourself the headache and book in person. Booked through Hotels.com reservation never showed up on Extended Stay side was told they experience this a lot through this website however there was no discount or anything applied for the inconvenience only a free late checkout. My boyfriend had to pick up tab for the initial intended night since my reservation that was paid for never showed on their end. Tech difficulties happened at payment and he was double charged. We were told we had courtesy late checkout yet house keep... read more
Business response:
Stella, thank you for being our guest. We sincerely apologize for the difficulties you encountered with our service and are sorry for the inconvenience caused to you. We have shared your comments with the appropriate teams so that they can take the necessary steps and ensure we deliver the type of hospitality that you should always expect from us. On a positive note, we are glad our associates Dwayne and Esther, helped you in their best ability. Please allow us an opportunity to serve you and your boyfriend in the future and... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,045 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.