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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t like it when people steal my stuff out of my room especially when they’re in management Jesenia and I specially don’t make it one guest relations of the corporation doesn’t call back specially half of September all of October and now were in November. Do you know who I’m talking about your Sennea this is Kathleen and I will continue to give you negative reviews because you stole from me and you charged my credit card
Business response:
Kathleen, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Got a room last night here and woke up at 8:35am to loud banging from the construction workers repairing the roof. There was no heads up or warning before getting the rooms. I let the manager Yesenia know and she was nothing but rude. She was unprofessional and made me and my guest feel helpless as we had to call 4 times to see if they could stop. An hour later and they continued. Never booking a hotel from here again. I also have a video of the occurrence I’ll be posting on Facebook this week.
Business response:
Jay, thank you for being our guest. We are sorry for the noise issues you encountered in your room. It is always our attempt to provide exceptional service to all our guests’, so we apologize for the unpleasant experience you had with one of our associates. Your feedback will be shared with the appropriate team members to make sure we are diligent in our efforts moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Front desk was so rude and could care less. Under construction without notice
Business response:
John, thank you for your review. We are sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We are also sorry for the inconvenience you experienced due to our ongoing renovations. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to ... read more
The surrounding area outside was extremely pleasant and cool and flowing. Once you walk in though, you get a crotchety feeling, As soon as you get through the doors you feel the tension. Yesenia the manager will tell lies all day long and that is horrible being the manager, Please make sure you keep all finical items very close, as she will charge your credit cards for things you did not as for and then make up bills that you never knew about just like this visit her. The other people who work under there are just as crooked... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Had to change room because of the clogged restroom, both room smell funny. TV out of order. Poor customer service and breakfast sucks. Do not waste money living here.
Business response:
Brandon, we are sorry you did not have a positive experience with our associates and regret the housekeeping and maintenance issues you had in your accommodations. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We booked a week's stay for our guests from China and they were not able to access any wifi service during their entire stay.
Business response:
Thank you for your review. We apologize for the connectivity issues your guests faced in their room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you again for choosing us, and we hope that you will consider us the next time. Sincerely, Hotel Management
Worse place I’ve stayed yet! Although I had a reservation. The receptionist Esther gave away my room. Leaving me no choice but to pay for a more expensive room. Also said reservation means nothing they pretty much go by first come first service. Further more the bed was extremely hard.
Business response:
Damian, thank you for your review. We are sorry for the reservation issues you had at the time of check-in and regret the inconvenience you had. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.